天津招聘

职位描述：
1. Uphold the values of the Group and Company at all times.
2. Comply with all applicable rules / regulations and Company & Group Policies.
3. Contribute to efficient functioning of the Unit.
4. Continuously improve in productivity to the standards prescribed for the process from time to time.
5. Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy
and Procedures to the extent applicable.
6. Ensure team performs error free reconciliation as per procedures and DOI / Reconciliation Policy
using reports from various necessary applications.
7. Effectively reducing the error rate & adherence to all controls and checks.
8. Handle customer queries and correspondence (both internal and external) and maintain effective
working relationships with all departments including IT / IS.
9. Manage and oversee processes to ensure effective follow ups and escalations, both internal and
external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA
/ matrices / DOI
10. Assist Management for process mapping and automation / improvement efforts.
11. Assist Management in testing and take over activities for new processes; Senior Managers in efforts
towards achieving the same.
12. Work to reduce System Downtime.
13. Contribute to projects at Department and Group level.
14. Undertake any activity as may be advised by Line Manager, Senior Manager or Head, GRH.
15. Act as a back-up for reconciliation of any site as advised by Line Manager, Senior Manager or
Head, GRH.
16. Maintain Learning Development Plan (LDP) and ensure participation in training programs
organized within the department, by the concerned Training Team / OL.
17. Act as authorized person for GRH archives and records with M/S Crown Archival Agency.
Follow up and maintain proper records of archived documents.
18. Effective Cost Control of the Team + Unit as a whole and aim for reduction on an ongoing basis.
19. Readiness for Audits – External/Internal
20. Champion 6s for GRU

Requirements

1. Team Productivity, Timeliness, SLA adherence, Error Reduction, Nil Operational Losses
2. Performance on key responsibilities
3. Performance on ad hoc responsibilities advised from time to time
4. Adherence to provisions of the DOI and applicable Group Policies
5. Living Group’s values
6. Involvement / Participation in Scope / Department / Business projects etc.
7. Knowledge acquired in TLM/ Reconciliation principles / FCP / Enabling Systems.
8. No unsatisfactory compliance reviews and audits on the conduct of KCSA and record keeping
9. Maintaining robust controls and monitoring actions. 举报 分享

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