Customer Service Representative
哥伦比亚运动服装商贸(上海)有限公司
- 公司规模:500-1000人
- 公司性质:合资
- 公司行业:批发/零售
职位信息
- 发布日期:2016-12-21
- 工作地点:上海-徐汇区
- 招聘人数:1人
- 学历要求:大专
- 职位月薪:6000-8000/月
- 职位类别:客服专员/助理
职位描述
职位描述:
Essential Functions/Responsibilities:
? Manage orders for assigned accounts from order placement to product delivery.
? Understand and comply with each account’s requirements and expectations.
? Through continuous improvement to correct inefficiencies in the order to delivery process. Participate in cross-functional teams for company- wide improvement.
? Be an active participant/stakeholder in bringing our service strategies to life.
? Support Retail & Ecomm stores’ business operation with accurate order processing and delivery coordination. Work with Logistics team for timely shipment.
? Analyze order book to ensure SKU level accuracy as well as terms, prices, and delivery dates.
? Monitor customer bulk orders, ensuring timely product allocation and shipping. Collaborate with sales reps/sales management to ensure consistent bulk review and documentation/approval of date changes and cancellations.
? Analyze order management process at the customer level and make recommendations to sales reps/customers on process improvements.
? Report and analyze assignment for designated customers and work with Planning and Sales to maximize on time delivery and fill rate.
? Report and analyze assigned customer metrics such as order fill rate, on time delivery, order accuracy, pricing, order creation timeliness
? Represent Columbia Sportswear in customer visits, meetings and conference calls with customers and Sales Reps.
? Participate in cross-training of Sales Reps and internal partners.
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Essential Functions/Responsibilities:
? Manage orders for assigned accounts from order placement to product delivery.
? Understand and comply with each account’s requirements and expectations.
? Through continuous improvement to correct inefficiencies in the order to delivery process. Participate in cross-functional teams for company- wide improvement.
? Be an active participant/stakeholder in bringing our service strategies to life.
? Support Retail & Ecomm stores’ business operation with accurate order processing and delivery coordination. Work with Logistics team for timely shipment.
? Analyze order book to ensure SKU level accuracy as well as terms, prices, and delivery dates.
? Monitor customer bulk orders, ensuring timely product allocation and shipping. Collaborate with sales reps/sales management to ensure consistent bulk review and documentation/approval of date changes and cancellations.
? Analyze order management process at the customer level and make recommendations to sales reps/customers on process improvements.
? Report and analyze assignment for designated customers and work with Planning and Sales to maximize on time delivery and fill rate.
? Report and analyze assigned customer metrics such as order fill rate, on time delivery, order accuracy, pricing, order creation timeliness
? Represent Columbia Sportswear in customer visits, meetings and conference calls with customers and Sales Reps.
? Participate in cross-training of Sales Reps and internal partners.
职能类别: 客服专员/助理
公司介绍
Columbia成立于1938年,源自美国俄勒冈州波特兰市,是有着80年悠久历史的国际户外品牌。作为户外科技的先驱者,Columbia倡导“Tested Tough”品牌精神。实地测试文化作为其品牌基因,致力透过产品传递品牌精髓,坚持产品在真实户外环境中进行无数次疯狂测试,从而确保产品达到严苛环境下的户外防护需求。Columbia执着于让消费者在户外得到专业的真实保护,可以更长时间地享受户外乐趣!
联系方式
- Email:mandydai@columbia.com
- 公司地址:新华北路55号018万达百货五层