Customer Service Manager-客户服务经理
苏州普瑞斯管理咨询有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-01-21
- 工作地点：无锡
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：售前/售后技术支持经理
职位描述
Requirements:
1, Education Background: Bachelor Degree or above, major in Mechanical engineering, Fluid dynamic Engineering with a business degree is preferable
2, Professional Experience:
- At least 8 years application experience in foreign invested companies in mechanical industry, 3 years manager level experience.
- Experience to handle customer enquiries from China & Oversea customers.
- Be familiar with B2B (Business to Business) customer service for industrial products.
- Experience with customized products / solutions or Engineered solutions will be preferred.
3, Language: Very fluent in English, both written and oral
4, Other requirements:
- Process oriented, focused on development of function towards professional customer service
- Strong communication & presentation skills
- High level of leadership principle understanding
- Under high pressure, be patient & responsible
Main Responsibilities:
- Develop, motivate, train, educate and appreciate team employees
- Develop and follow strategy and budget for department
- Ensure processes are in place and continuously developed and policies for pricing, individual products / applications are kept updated.
- Setup process / system to handle large complex enquiries and orders.
- Ensure communication internally in company is followed up and replies given timely to all customer enquiries.
- Ensure all enquiries are replied to in timely and professional manner.
- Communicate with sales in China and AP.
- Update front line information system (internet) and ensure customers know where to find information.
- Handle special enquiries personally.
- Plan and handle customer and Inspector visits as well as witness testing.
1, Education Background: Bachelor Degree or above, major in Mechanical engineering, Fluid dynamic Engineering with a business degree is preferable
2, Professional Experience:
- At least 8 years application experience in foreign invested companies in mechanical industry, 3 years manager level experience.
- Experience to handle customer enquiries from China & Oversea customers.
- Be familiar with B2B (Business to Business) customer service for industrial products.
- Experience with customized products / solutions or Engineered solutions will be preferred.
3, Language: Very fluent in English, both written and oral
4, Other requirements:
- Process oriented, focused on development of function towards professional customer service
- Strong communication & presentation skills
- High level of leadership principle understanding
- Under high pressure, be patient & responsible
Main Responsibilities:
- Develop, motivate, train, educate and appreciate team employees
- Develop and follow strategy and budget for department
- Ensure processes are in place and continuously developed and policies for pricing, individual products / applications are kept updated.
- Setup process / system to handle large complex enquiries and orders.
- Ensure communication internally in company is followed up and replies given timely to all customer enquiries.
- Ensure all enquiries are replied to in timely and professional manner.
- Communicate with sales in China and AP.
- Update front line information system (internet) and ensure customers know where to find information.
- Handle special enquiries personally.
- Plan and handle customer and Inspector visits as well as witness testing.
公司介绍
普瑞斯（presearch）管理咨询公司(www.presearchina.com)是一家为企业提供国内外中高端人才引进、甄选、举荐和核心人才定向猎聘服务的专业猎头公司。成功为数十家世界500强国际著名的跨国公司、国内著名的大型企业集团和上市公司提供了满意的猎头服务，并与多家实力企业建立了长期稳定的人力资源战略合作伙伴关系，猎头领域涉及制造业、IT通讯、房地产、医疗机械、消费电子、服装、等行业。
普瑞斯拥有在各个行业多年从业经验的资深猎头顾问，我们与国内知名猎头网站合作拥有近50万的人才数据共享资源，能够快速响应各类企业的不同需求，公司以客户满意度为宗旨，正以迅猛发展的态势形成辐射全国的战略经营格局，力求成为企业最忠实长久的合作伙.
加入普瑞斯您可以获得：
开心的工作环境；
丰富的猎头技巧培训；
完善的薪资福利；
良好的职业成长通道。
普瑞斯拥有在各个行业多年从业经验的资深猎头顾问，我们与国内知名猎头网站合作拥有近50万的人才数据共享资源，能够快速响应各类企业的不同需求，公司以客户满意度为宗旨，正以迅猛发展的态势形成辐射全国的战略经营格局，力求成为企业最忠实长久的合作伙.
加入普瑞斯您可以获得：
开心的工作环境；
丰富的猎头技巧培训；
完善的薪资福利；
良好的职业成长通道。
联系方式
- 公司网站：http://www.presearchina.com
- 公司地址：苏州市工业园区现代大道星湖路路口乐嘉大厦（沸腾CBD）
- 邮政编码：215021