quality manager,quality director,质量经理,质量总监
贤捷（上海）企业管理咨询有限公司
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：质量管理/测试经理(QA/QC经理)
职位描述
1. Responsible for customer quality problem solving management handling activity for Asia
Pacific region.
2. Champion the response process, working with sales, plant and cross functional team to
identify root cause and generate corrective action plan, fully communicate with customer
through 8D process as the interface between Company & Customer.
3. Lead and conduct customer satisfaction workshop to improve customer quality to exceed
customer expectations.
4. Working with plant and Global Design Centre to fix critical customer complaint and safety
related issues, as coordinate representing AP region.
5. Understand customer requirements and expectations; communicate with customers to
have a mutual agreement for quality standard to avoid unclear rejects.
6. Work with plant quality organization team to maintain Customer Complaint Management
System.
7. Customer relationship build up and enhancement, regular listen the Voice of Customer
and sales, regular customer visit and communication, lead and coordinate customer
satisfaction issue between Company & Customer.
8. Lead and drive on customer quality improvement including related process set up/
implementation, problem solving activities.in Asia Pacific
9. Early involve in new product launch quality, verify and drive on new product quality
improvement at customer site. Follows customer objectives and indicators concerning
quality or warranty.
10. Coordinate and assist customer audit with plant quality organization and cross functional
team.
11. Review Quality Agreements between Company and customers.
Key Competencies:
1. Strong Problem solving skills and methodology, such as six sigma, 8D,
5WHY, …preferred
2. Very strong product, process, and or quality engineering background
3. Excellent communication, teamwork, cross functional working experience, competency &
skills
4. TS16949 Quality System knowledge and experience
5. Good working attitude and ability to work at pressure
6. Good leadership skill and be able to coach people through various problem solving
process.
7. Positive thinking / working style
Educational:
Bachelor degree with engineering related background
Company
Experience:
1. Minimum 10 years working experience in manufacturing/engineering /quality function.
2. Minimum 5 years manager working experience in MNC.
3. Product, process or quality engineering experience & expertise required.
4. Familiar with product design and manufacturing process.
5. Strong customer relationship building up and enhancement capability
6. Strong problem solving capability with strong statistical methodology methods on D/PFMEA,
GR&R, SPC, DOE, … with six-sigma Green Belt, and or Black Belt desired.
Attributes:
- Demonstrated strong management & leadership skill & abilities
- Results driven team player
- Cross-functional working experience;
- Strong pushing and drive capability;
- Self-starter with the ability to work in a global/regional/cross functional team environment.
- Excellent English and communication skill
Pacific region.
2. Champion the response process, working with sales, plant and cross functional team to
identify root cause and generate corrective action plan, fully communicate with customer
through 8D process as the interface between Company & Customer.
3. Lead and conduct customer satisfaction workshop to improve customer quality to exceed
customer expectations.
4. Working with plant and Global Design Centre to fix critical customer complaint and safety
related issues, as coordinate representing AP region.
5. Understand customer requirements and expectations; communicate with customers to
have a mutual agreement for quality standard to avoid unclear rejects.
6. Work with plant quality organization team to maintain Customer Complaint Management
System.
7. Customer relationship build up and enhancement, regular listen the Voice of Customer
and sales, regular customer visit and communication, lead and coordinate customer
satisfaction issue between Company & Customer.
8. Lead and drive on customer quality improvement including related process set up/
implementation, problem solving activities.in Asia Pacific
9. Early involve in new product launch quality, verify and drive on new product quality
improvement at customer site. Follows customer objectives and indicators concerning
quality or warranty.
10. Coordinate and assist customer audit with plant quality organization and cross functional
team.
11. Review Quality Agreements between Company and customers.
Key Competencies:
1. Strong Problem solving skills and methodology, such as six sigma, 8D,
5WHY, …preferred
2. Very strong product, process, and or quality engineering background
3. Excellent communication, teamwork, cross functional working experience, competency &
skills
4. TS16949 Quality System knowledge and experience
5. Good working attitude and ability to work at pressure
6. Good leadership skill and be able to coach people through various problem solving
process.
7. Positive thinking / working style
Educational:
Bachelor degree with engineering related background
Company
Experience:
1. Minimum 10 years working experience in manufacturing/engineering /quality function.
2. Minimum 5 years manager working experience in MNC.
3. Product, process or quality engineering experience & expertise required.
4. Familiar with product design and manufacturing process.
5. Strong customer relationship building up and enhancement capability
6. Strong problem solving capability with strong statistical methodology methods on D/PFMEA,
GR&R, SPC, DOE, … with six-sigma Green Belt, and or Black Belt desired.
Attributes:
- Demonstrated strong management & leadership skill & abilities
- Results driven team player
- Cross-functional working experience;
- Strong pushing and drive capability;
- Self-starter with the ability to work in a global/regional/cross functional team environment.
- Excellent English and communication skill
公司介绍
Evergreen (China) management & consulting Co., Ltd was established in 2001 and invested by American senior management & consulting group of Evergreen group joined hands with ever green group. The HQ of Evergreen group is located in Sanjose of American with subsidiary companies in China -- Beijing, Shanghai, Suzhou, Shenzhen, Xiamen. It has a high prestige in the international management consultation industry and has obtained great achievements. Over 10 years of experiences indicated that Evergreen Group has senior management & consulting team and professional experts who are from large-scale known enterprises of domestic and abroad so that it can provide outstanding system service for the enterprises.