太仓招聘

职位描述：
Job Description 职位描述
Position
职位名称 Service Engineer-General
Date 日期 Feb16, 2017
Department
部门 Service Report to
 直接上级 Service Manager

Qualifications 任职资格 1. Academic学历 University Graduate Major in Engineering
2. Experience 工作经验 1. Min 4 years’ experience in after sales service, maintenance or technical support.
2. Ideal background would be in plastic material handling， injection molding, extrusion or compounding processes.
3. Job Skill-general 1. Can read English manual and technical documents.
2. Can read the electrical, compressed air and hydro- diagram
3. Can use CAD skilled.
4. Good experience in installation, commissioning and maintenance, etc.
5. Good communication and PR skills.
Qualifications 任职资格 4. Personality 1. Positive attitude and a clear focus on assigned work.
2. Mature, loyal, reliable, tolerant and hands-on.
3. Travel up to 40% of working time within the PRC.
4. Take responsibility and ownership.
5. Willing to work extended hours continuously.
6. Good team work spirit and capability in independent.
5. Computer Skill 1. Knowledge of using AutoCad
2. Must be versed in the use of MS Office
Core Value
核心价值 1. Provide right solutions to technical problems.
2. Repair, replace or take other corrective actions promptly to ensure customers’ equipment can be operative as required.
3. Analysis reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and you recommend modifications to eliminate future problems.
4. Improve our company image and sell the benefit of our solution to customer.
5. Assist our sales to understand the customer and the sales potentials.
Job Duties
工作职责 Daily Duties职责细分
Pre-Sales 1. Can provide the solution to meet customer’s requirement both technically and economically
2. Promote and sell service contract and spare parts.
3. Provide technical support to sales.
4. Work with Sales, Engineering, Applications, Service Support
5. Repairing, testing and maintaining loan unit, warehouse and showroom equipment.
6. Provide AutoCAD drawing for project and fabrication drawings and equipment utility requirement data for the customers.
Post Sales 1. Performs field installation of equipment, technical installation, operation and maintenance, to include hardware/software maintenance support, in accordance with our customer specifications as directed by service manager or immediate supervisor
2. Travel to customer sites to diagnose and repair problems associated with our company sold equipment, configuration, and usage.
3. Perform in-house or on-site service training for our company equipment.
4. Can solve the customer reported problems, and document them in the service report.
5. Follow up with customers / OEM’s complaints and servicing needs.
6. Provide technical support to the sales and application teams.
7. Acts as local on-site representative to customer’s organizations, developing and maintaining relationships with customers.
8. Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints.
9. Maintaining all soft and hardcopies equipment instruction manuals and continue to update the latest manual.
10. Planning and scheduling planned and unplanned work.
11. Provide AutoCAD drawing for project and fabrication drawings and equipment utility requirement data for the customers.
12. Controlling servicing tools and testing equipment, maintenance stores and equipment.
13. Provides general logistics and purchasing functions,
14. Continue self-upgrading on new equipment knowledge and technology.
15. As and when, service engineer are required to perform others areas of work within the company.

Daily 1. Study the manuals or other related information to upgrade the technical knowledge.
2. Contact existing customer regularly to get Motan equipments’ status and develop the relationship with customer.
3. Complete the customer equipment’s database.
Prohibited act
岗位行为禁止 绝对禁止
Absolute Prohibitions 1. 利用公司资源，***或实施其他任何与公司业务无关的工作。
2. 恶意诋毁或破坏公司形象，在用户中造成恶劣影响。
3. 将公司的资源据为己有。
严重后果
Serious Consequence 1. 未能认真履行工作职责，对客户开拓与维护工作敷衍了事，导致客户基础工作不扎实。
2. 工作态度不端正，未能按公司要求参与各项工作或填写相关表格。
3. 未能服从技术服务经理的工作安排。
4. 在公司或部门中散布各种不满情绪或谣言。
5. 非主观故意，但在客户或合作伙伴中造成不良影响。
Working Conditions 工作条件
Working Time
时间特征 正常工作日，双休
Working Location 自由

Job Risk
职业危险因素 无
预防职业危险因素的知识和防护 应具有防护危险的意识和能力，危险存在的范围等知识。
Authority
权限 为了方便工作，加强客户关系，提高客户的配合积极性，工程师在现场可以根据情况请客户相关人员吃饭(一定金额范围内)或赠送公司的小礼品 举报 分享

经销机电设备，建筑材料，环保设备，电线电缆，汽车配件，建筑智能化安装工程。自动控制系统硬件及软件的设计。