深圳招聘

职位描述：

- 职位描述 Position Description

1.工作摘要 Job Summary

整体负责DS汽车品牌CRM战略规划，领导部门团队进行CRM工作的执行管理。Overall in charge of DS automotive CRM strategy and lead the team members to deliver the implementation work

2.工作职责Responsibility

To formulate and establish overall CRM strategy and customer lifecycle management and customer contact manage systems under the brand positioning and company target. 根据品牌定位及公司战略目标制定全面客户关系管理战略体系及客户全生命周期管理与客户沟通联络计划.

2. , manage DS brand hotline, including the scope of leads qualification, information enquiry service, customer survey, on-line selling and customer care etc. 管理品牌 热线及全渠道沟通平台，包括线索清洗、信息咨询、客户调研、在线销售及客户关怀活动实施等。

3. , manage DS brand fans and owners club, to establish the points reward system, and plan and organize and deliver online and offline customer interactive campaigns. 管理品牌粉丝及车友俱乐部，建立忠诚度积分系统，文章及内容管理、策划与实施线上线下赢取类及忠诚度类客户互动活动。

4. , Overall manage customer complaints, to push the responsible department/teams/persons to quick response customer complaints and solve the case within the lead-time and secure customer satisfaction been recovered in a close loop; push complaint improvement tasks to each responsible BU to prevent the future re-occurrence. 整体管理客户投诉及客户心声反馈，督促跟进相关责任模块及业务团队在既定的时间内完成客诉事宜处理并确保案件闭环解决；跟进客户不满事项改善进程，防止相同事件再次发生。

5. , Dealer CRM operation management , including but not limited formulate dealer CRM standards and guidelines, dealer training and assessment , dealer conference and meeting organizations ,dealer incentive scheme delivery. 经销商CRM运营管理，包括但不限于制定零售端经销商标准及指导,经销商培训及认证、经销商全国及区域会议的召开、线索漏斗管理、经销商CRM激励计划制定及实施。

6. , Establish the data quality management system, and manage externally and internally with vendors and dealers to improve the data quality continuously to achieve the company requirement. 制定数据质量管理体系，监控及持续提升企业内外部相关方包括供应商、经销商的多系统数据质量.

7. ,Support IT department to detect IT system requirements and turn the business requirement into the IT development projects like Master Data Management system, DMS system and CRM system etc. 与IT部门一起识别如何通过IT解决方案来满足不断增长的业务需求，比如CRM客户主数据库（MDM）、DMS系统、全渠道客户联络中心系统（包括400热线及在线沟通）等。

8. , Provide business analysis report by multiple dimensions to support management to better aware the company situation and customer expectations to support management to make better decisions on business operation. 提供多维度客户行为分析报告，支持业务计划及商业决策。

3.绩效标准与关键绩效指标 Performance Standard & Key Performance Indicator

traffic to leads, traffic to stores访问量至销售线索，访问量至到店客流

Budget control 预算控制

- 任职资格Qualification

1.学历Education Background

本科及以上学历，客户服务相关专业、工商管理专业、市场营销专业为佳University degree or above，major in customer service\management and sales and marketing preferred
University or technical college graduate (Prefer Industrial Engineering

2.专业技能Professional Skills

英文程度: 能够熟练进行商务交流，通过英语六级及以上

English language: Fluent in terms of business communication，pass CET-6 or above

3.工作经历 Working Experience

4.其他 Others

有客户洞见有很强的客户导向思维 Thinking always in customer-orientation way, have customer insight

较好的协调能力Good coordination skill

善于解决问题 good at in problem solving 举报 分享

长安标致雪铁龙汽车有限公司，由中国长安汽车集团股份有限公司与法国标致雪铁龙汽车股份有限公司共同组建，双方于2010年7月9日在中国和法国政府高层领导共同见证下在法国巴黎正式签署了组建合资企业的协议，注册资本为40亿人民币。
CAPSA jointly established by China Changan Automobile Group and PSA Peugeot Citroen, signed an agreement to form a joint venture company under the witness of the senior leadership of Chinese and French government in Paris July 9.2010, the registered capital is 4 billion yuan.
 
长安标致雪铁龙初期投资84亿元人民币，建设年产20万辆汽车和20万台发动机的生产能力。未来将根据市场需求逐步扩大产能和新建生产基地，目标是产销100万辆。
CAPSA initially invest 8.4 billion yuan to establish annual production capacity is 200,000 cars and 200,000 engines. CAPSA will increase production capacity and build new production base according to the market requirement, and the target production and sales capacity is 1 million cars.

长安标致雪铁龙集研发、制造、销售与售后于一体，产品包括商用车、乘用车和新能源汽车等，引进安全、环保和节能的世界一流的先进技术，做技术领先和创新领先的企业。
CAPSA’s business include R&D、manufacturing、sales and after-sales，and the products include commercial vehicles, passenger cars, new energy vehicles, etc. CAPSA import safe、environmentally friendly 、 energy efficient and world-class advanced technology，to become a automobile enterprise with advanced technology and innovation.

长安标致雪铁龙已形成较高水平的自主开发能力，研发中心主要集中于新能源汽车、发动机等产品的研发。
CAPSA formed a higher level self-development capacity, CAPSA invest and build a Research & Development center, focus on new energy vehicles, engines and other product development.
 
长安标致雪铁龙正式成立于2011年11月20日，合资公司的总部和工厂设在深圳龙华区观澜。我们热情期待有志之士加盟我们的事业，我们将为您的发展提供良好的工作环境和广阔的发展平台。
CAPSA preparatory group has kick-off in Nov. 2010, the headquarters and factory located in Guanlan Town, Longhua District, Shenzhen. We keenly welcome the ambitious to join in our company where a bright working environment and a broad development platform will be provided.

各位关注长安标致雪铁龙的朋友们：

长安标致雪铁龙欢迎各类人才应聘我司相关岗位，近来发现在广东一些城市有人冒充长安标致雪铁龙，并以招聘名义进行诈骗活动。我司未在深圳以外的任何地方设立办事处，也未在其他区域设立任何培训中心，请广大求职者提高警惕以防被骗。一旦发现不法行为，请立即向当地公安机关举报。

公司网站：www.ds.com.cn
公司地址：广东省深圳市龙华区观澜观光路1226号
邮政编码： 518110