Sales Support Specialist(temp for six months)
达格测试设备（苏州）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2016-10-16
- 工作地点：苏州
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位月薪：8000-9999/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Job Responsibilities
1.Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions, including providing quotations, price inquiries, order processing. Respond to non-technical customer inquiries.
2. Resolve production scheduling conflicts.
3. Occasionally represent the company at tradeshows and customer site visits.
4. Accounts receivable / inventory status follow up.
5. Administrative works support internal company, distributors and customers
6. Other duties as assigned by management.
Job Goal
1. 80% special cases on logistic can be processed by self.
2. Be familiar with the obligations for seller and buyer on freight items.
3. Create a list for all orders, to control and follow each order on real time.
4.Show the info about each order (such as PO/SO No., shipment schedule and so on) to help check each shipment; For normal RMA & Spare order: keep the correct rate about 97-100%; and deal with in 2-3 workdays after get it; For urgent RMA & Spare order: keep the correct rate not below 98-100%; and try best to deal with in 0-1 workday after get it; For special RMA & Spare order, keep the correct rate about 97-100%; and deal with in 2-3 workdays after get it; For Equipment order: process on time keep the correct rate 96-100%, announce the order in 0-1days (get QOW and PO before 16:00 to announce in the same day), provide whole order to TPS review in 2-3days (base on the veracity on info provide by RMS or Customer); For normal parts, respond 0-1workday, keep the correct rate to 100%; For no price parts, respond 2-3 workdays, keep the correct rate to 100%; For RMA returning parts (returning to US or China Lab), keep pushing for returning on time.
Requirements:
Education
College degree or above, major in Computer Technology, Commercials, English is preferred.
Work Experience:
Requires at least two years order processing experience or customer service role.
Other Qualifications
Integrity, hard working, careful & positive working attitude and team spirit.
Highly motivated and self disciplined;
Good communication and interpersonal skills
Good English reading, speaking, writing, and Microsoft Office skills required.
Can work under pressure.
Customer orientated
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Job Responsibilities
1.Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions, including providing quotations, price inquiries, order processing. Respond to non-technical customer inquiries.
2. Resolve production scheduling conflicts.
3. Occasionally represent the company at tradeshows and customer site visits.
4. Accounts receivable / inventory status follow up.
5. Administrative works support internal company, distributors and customers
6. Other duties as assigned by management.
Job Goal
1. 80% special cases on logistic can be processed by self.
2. Be familiar with the obligations for seller and buyer on freight items.
3. Create a list for all orders, to control and follow each order on real time.
4.Show the info about each order (such as PO/SO No., shipment schedule and so on) to help check each shipment; For normal RMA & Spare order: keep the correct rate about 97-100%; and deal with in 2-3 workdays after get it; For urgent RMA & Spare order: keep the correct rate not below 98-100%; and try best to deal with in 0-1 workday after get it; For special RMA & Spare order, keep the correct rate about 97-100%; and deal with in 2-3 workdays after get it; For Equipment order: process on time keep the correct rate 96-100%, announce the order in 0-1days (get QOW and PO before 16:00 to announce in the same day), provide whole order to TPS review in 2-3days (base on the veracity on info provide by RMS or Customer); For normal parts, respond 0-1workday, keep the correct rate to 100%; For no price parts, respond 2-3 workdays, keep the correct rate to 100%; For RMA returning parts (returning to US or China Lab), keep pushing for returning on time.
Requirements:
Education
College degree or above, major in Computer Technology, Commercials, English is preferred.
Work Experience:
Requires at least two years order processing experience or customer service role.
Other Qualifications
Integrity, hard working, careful & positive working attitude and team spirit.
Highly motivated and self disciplined;
Good communication and interpersonal skills
Good English reading, speaking, writing, and Microsoft Office skills required.
Can work under pressure.
Customer orientated
职能类别： 客服专员/助理
公司介绍
Dage Test Systems (Suzhou) Co., Ltd is wholly owned Subsidiary of Dage Holdings, headquarters, Aylesbury, England. D.T.S. is a world leading semi-conductor test equipment provider. Dage Holdings is 100% owned by Nordson Corporation (Ohio, U.S.A. ). Nordson’s Group annual revenue is c. 1.5 billion USD.
达格测试设备（苏州）有限公司是英国达格控股集团下属全资子公司，总部位于英格兰Aylesbury，是世界领先的半导体测试设备的制造商。达格集团已经成为美国诺信集团(美国俄亥俄) 的一部分，其每年产值达15亿美金。
注：1.简历上请注明应征职位及薪资要求；
2. 条件不符者请勿投简历。
达格测试设备（苏州）有限公司是英国达格控股集团下属全资子公司，总部位于英格兰Aylesbury，是世界领先的半导体测试设备的制造商。达格集团已经成为美国诺信集团(美国俄亥俄) 的一部分，其每年产值达15亿美金。
注：1.简历上请注明应征职位及薪资要求；
2. 条件不符者请勿投简历。
联系方式
- 公司地址：地址：span苏州新区建林路666号出口加工配套工业园7栋