深圳招聘

职位描述：
Intertek is a leader provider of quality and safety solutions for many of the world's leading brands and companies.
Intertek operates about 1,000 laboratories globally and is currently deploying a new Laboratory Management Information System (LIMS) solution based on the ThermoFisher SampleManager package. This system forms the back-bone of Intertek’s LIMS strategy and will be rolled out to a large number of laboratories globally as part of a Strategic programme, with an initial focus on China.
It is also understood that the team will need to possess some form of knowledge of the end-to-end solution used by the lab processes (quoting – ordering – lab execution – reporting – billing) in order to understand where issues might reside and in order to address or direct issues to the right teams or people.
To support the system, an application support team is being created. This team is expected to scale up as the roll-out of the solution takes place across China.

The team will manage:-
？ End user support – taking on queries, providing guidance or training, taking on requests for changes
？ Methods management – requests to add new methods, requests to change existing methods – working in a global environment where methods are organised globally to ensure quality and consistency and avoiding unnecessary duplications
？ Instruments management – connecting new instruments, supporting existing instruments integrated to the LIMS – working in a global network to ensure a global inventory of instruments is maintained to promote re-usability
？ Troubleshooting – understanding the source of the issue (application, other applications, local or central infrastructure, etc.)
？ Liaison with other supporting teams: product team, development/delivery teams, other application teams, infrastructure & operations.

Key Responsibilities / Deliverables
？ 1.Supports users of the ILS system: receiving and understanding issues, handling service requests, providing guidance or training
？ 2.Troubleshoots system issues – understands issues or difficulties and finds out the reason for the issues, resolves the issue or liaises with other teams to assist. Drives towards the resolution of the issue
？ 3.Understands system interfaces to/from the laboratory system (with other applications, or with instruments) and is able to understand the reason for problems or where enhancements are requested
？ 4.Integrates new instruments to the LIMS, working closely with the global team in particular to follow global standards and ensure a global catalogue of instruments is maintained
Experience & Skills
？1. Experience of the laboratory domain – understanding of workflows, key success criteria for a lab to operate efficiency and with high quality. While the focus will be on the lab system (SampleManager), the person will need to have a good understanding of the end-to-end flow and of the supporting systems.
？ 2.Technical skills to be able to support instruments integrated to the LIMS and be able to create new integrations
？3. Attention to detail, ability to produce quality work and to show both a sense of initiative and ability to follow stated processes
？4. Experience of ThermoFisher’s SampleManager product is desired, but if not existing training will be provided
？ 5.Ability to communicate orally and verbally in English
？ 6.Ability to work in a global environment and closely working with overseas teams as necessary

This is an exciting opportunity for someone willing to play a key role on a strategic project in a leading FTSE100 company. 举报 分享

Intertek在中国
1989年，天祥集团在中国深圳成立合资公司。作为***家由外资参与投资的第三方检测检验认证机构，合资公司的设立标志着中国在服务贸易领域进行对外开放与合作的开始。从此，天祥集团以独资或合资的方式分别在上海、广州、北京、天津、无锡、杭州、青岛、厦门等中国逾40个大中城市设立了超过100家实验室或分支机构，员工也从当初设立时的十几名，发展到今天超过10,000名，业务范围涵盖石油化工、电子电气、汽车零部件、食品与农产品、矿产品、能源及新能源、建材、纺织及鞋类、玩具及轻工产品、化学及药业等等所有我们在工作和生活中所能遇到的行业。
Intertek是全球领先的全面质量保障服务机构，始终以专业、精准、快速、热情的全面质量保障服务，为客户制胜市场保驾护航。凭借在全球100多个国家的1,000多家实验室和分支机构、及44,000多名专业员工，Intertek正致力于以全面质量保障的服务理念重新定义行业。我们以超越传统的质量控制手段，打造创新和定制的保障、测试、检验和认证解决方案，为客户的运营和供应链带来全方位的安心保障。
全球领先 享誉百年
Intertek历史可追溯至19世纪末Caleb Brett 创立海事鉴定业务以及美国大发明家托马斯·爱迪生(Thomas Edison)成立电灯测试局，即以后的电器产品测试实验室(ETL)。经过一个多世纪的发展壮大和业务重组，最终形成了一家总部位于伦敦，并在伦敦证券交易所上市（2002年，代码为ITRK.L）的企业。天祥集团是英国富时(FTSE)100公司之一，帮助众多国际和国内知名公司在全球市场中取得成功。

联系我们：
深圳市龙岗区坂田街道五和大道北4012号元征科技工业园3号楼
联系电话：0755-26020240 或020-26020170


交通指南：
1）可乘坐E4路、M342路、 M461路B线、 B666路、 M491路、 317路至华为高速路口站下车；
2）可乘坐624路到金荣达工业园站下车；
3）可乘坐地铁环中线(5号线)到地铁五和站C出入口下，走到马路同侧附近的五和地铁站(公交站)转乘 M342路 (坐7站)、 M461路B线 (坐7站)、 B666路 (坐8站)、 M491路 (坐8站)、 317路 (坐9站)到华为高速路口站下。
小贴士：
1）华为高速路口站下车：步行约220米到元征科技园，走约5分钟到3号楼；
2）金荣达工业园站车：走约470米到元征科技园。

另：公司上下班提供班车，入职后可免费乘坐。