深圳招聘

职位描述：
Job Responsibilities:
1、Interact and manage customer’s inquiry or complaint mainly through email and also social media; this includes troubleshooting, answering questions, and analysis of reported issues, replacement of defective units, arranging delivery in a knowledgeable and professional manner
2、Responds to customer’s inquiries and/or complaints in a timely manner - research and analysis customer inquiry/complaint, identify problem, respond and trouble shooting.
3、Identify and prioritize problem cases, and route cases to appropriate or designated resources for resolution and to follow up until case is fully resolved.
4、Document supporting procedures and solutions for common problems.
5、Communicate with various internal departments and our partners for information sharing
6、Ensure delivery of quality customer service and elicits feedback from customers to monitor their satisfaction.

Requirements:
1、0-3 years of customer service experience and/or operation experience, experience in customer electronic/ software would be a plus （0-3年客服经验，消费类电子从业者为佳）
2、Bachelor degree in any discipline, fluent English is a must spoken and written, another foreign language would be an added advantage.（大专以上学历，英语听说写流利，如掌握第二外语为佳）
3、Ability to work in a time sensitive and diversify environment (能够适应有时效性和多样化的工作环境)
4、Proven desire to update product knowledge and skill set where required （能够及时更新产品知识）
5、Strong Customer Orientation, Good Customer Service, Communication, Problem Solving skills （以客户为导向，良好的服务态度、沟通技巧和解决问题的能力） 举报 分享

麦克韦尔是全球领先、行业领先，焦聚电子雾化器械、医疗雾化、个人护理、电子烟研发、制造和营销于一体的高科技公司。电子雾化芯目前全球领先，领先同行业2代技术。我们坚持聚焦战略，对医疗雾化及电子烟等新型无烟产品领域持续进行研发投入，以市场需求和前沿技术驱动的创新，使我们始终处于行业前沿，引领行业的发展。并致力于成为一家极具创新力和国际化视野的国际一流公司。我们不仅为全球30多个国家和地区的包括大型烟草巨头在内的行业顶尖客户提供研发和生产服务，业务模块包括Private label定制和自有品牌Vaporesso两大板块，服务全球雾化器和电子烟客户。公司自2006年成立以来，始终处于快速而稳健的发展。2014年2月与中国锂电池行业的领先企业-亿纬锂能EVE实现战略合作，成为上市公司旗下独立运营的股份制公司并于2015年12月成功挂牌新三板,并成为新三板市场的一颗耀眼新星吸引大量投资者关注。