深圳招聘

职位描述：
Key Responsibilities:
Serve as single Point Contact for Quality and Reliability for major customers – Customer Interface for all quality and reliability issues
Manage the coordination of Failure Analysis/8-D reports (Internal) and Customer communications (External), review and sign off on Failure analysis reports
Align with Global Account Management and collaborate with customers, internal functions and Contract manufacturers on customer quality issue resolution and improvements
Overall management of Customer Audits/Assessments end-to-end customer audit process
Manage and improve Customer satisfaction incl. Customer scorecards, surveys etc.)
Develop report and improve quality metrics for internal/external Customers. Provide quality and reliability data to meet customer requirements
In addition to timely and effective closure of customer quality issues, closed loop activity with other functions to prevent recurrence of quality issues
Manage and coordinate RMA processing and metrics for internal/external Customers
Develop/support/communicate company quality improvement plans/initiatives with customers as well as manage and support customer improvement initiatives
Manage process/product change notifications for customers
Manage and drive customer quality meeting, reviews, quarterly business reviews and drive closure of actions internally/externally
Manage communication and compliance of customer’s quality specifications, quality contracts, quality surveys etc.
Work with peers and internal functions to be part of and drive Customer Quality related process improvements

Required Qualifications:
? BS, Electrical Engineering, MS/MBA preferred
? 5 years of experience in a Technical Engineering/Quality Engineering role for a Technology/High Tech Company
? 5 years customer management experience minimum
? 5 years experience of successfully partnering and problem solving with inter-departmental partners and customers
? ASQ Quality Engineer and auditor certification, along with six sigma black belt certification is highly preferred
? Experience in driving initiatives such as ISO 9001:2008, LEAN, Six sigma, 5S, and TQM
? Excellent computer and data mining skills with a strong background in SPC control methods (JMP a plus)
? Good working knowledge of Quality Tools – 8D & DOE at a minimum
? Experience and proven success working with contract manufacturing models. Proven ability to drive improvements within those organizations
? Effective and efficient problem solving skills with the ability to multi-task and change course as necessary for the business
? Excellent written/verbal and data presentational communication skills. Capability to articulate and communicate issues, responses and resolutions, etc.
? History of collaboration and teamwork
? Ability to manage issues in different time zones worldwide
? Travel is approximately15-20% 举报 分享

Lumentum (NASDAQ: LITE) is a market-leading manufacturer of innovative optical and photonic products enabling optical networking and commercial laser customers worldwide. Lumentum’s optical components and subsystems are part of virtually every type of telecom, enterprise, and data center network. Lumentum’s commercial lasers enable advanced manufacturing techniques and diverse applications including next-generation 3D sensing capabilities. Lumentum is headquartered in Milpitas, California with R&D, manufacturing, and sales offices worldwide.

Lumentum is an Equal Opportunity Employer, EOE/Minorities/***s/Veterans/Disability.