深圳招聘

Summary: Provide post-sales technical support to customers and field staff regarding operation of Spirent's products (including installation, configuration, and interpretation of results). Must be experienced in diagnosing, troubleshooting, and debugging computer-networking equipment. This individual should have 5+ years of industry experience working in a networking related post-sales technical support environment. He or she will work with the U.S. Technical Support staff to assist in customer issues and may work with developers in conjunction with the U.S. Technical Support staff to explain anomalies and help to find solutions.
Essential Duties and Responsibilities:
?Supporting customer inquiries via telephone, email, and online network applications
?Provide effective resolution to escalated and critical issues and guidance to closure?
?Work with other Spirent entities as an advocate of the customer's issue(s)
?Perform verification testing on bugs reported
?Develop process to ensure consistent product support and quality of shipped products
?Maintain technical industry and product knowledge on a regular basis
?Determine applicable product configurations to meet customer requirements
?Effectively communicate the functional aspects of Spirent's products to existing & potential customers
?Database integrity management
?Assist in recognizing troubled areas in support techniques and helped to implement solutions
?Other duties may be assigned.
Competency:
?Excellent written and oral communication skills required. Must be able to clearly communicate in written English and Mandarin. Able to express thoughts clearly, both orally and in writing in English and Mandarin. Able to document work clearly in English.
?Strong analytical skills. Able to work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
?Self-motivated; highly enthusiastic team player
?Proficient with Microsoft Office tools and database programs
?Ability to identify problems in a timely manner and to work with other team members to find resolutions
?Ability to exercise judgment within defined procedures and practices to determine appropriate action.
?Ability to work in accordance with defined parameters, practices and guidelines.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
The individual must have a Bachelor's degree from a recognized four-year college or a university engineering program and at least three years of experience in a relevant industry. A Master's degree with at least one year of relevant experience is also welcome.
Experience in three (3) or more of the following technologies:
?Understanding of complex Internet communications protocols such as TCP/IP down to the bit and byte level
?LAN/WAN, Ethernet, Gigabit Ethernet
?Experience with routers and switches
?VPN, Loadbalancers, Firewalls, MPLS, OSPF, BGP, IS-IS, RIP
?Unix background, Web server background
?ATM, SONET, xDSL, Cable Modem, IP Multicast, Wireless, VLAN
?Understanding of DNS, Telnet, SSL, DDOS, SMTP, POP3, RTP/RTSP, MMS, QuickTime

关于思博伦通信
思博伦通信是全球领先的通信测试仪表及测试方案提供商，致力于帮助世界更快、更好地通信。
思博伦通信提供先进的性能分析与服务保证解决方案，从有线到无线再到卫星通信，思博伦拥有全面的测试解决方案。这些解决方案能够帮助客户顺利的开发和部署下一代网络技术，如宽带服务、IP电话、3G、Web应用以及安全测试，是以太网、VoIP、VPN、Triple Play、CDMA技术和应用测试的领导者。
思博伦通信是下一代通信网络的测试专家。我们的实验室测试解决方案已被世界诸多领先的通信设备提供商用来评估新技术和设备的性能。思博伦的产品应用在网络设备制造商研发实验室中，也被独立评估组织、网络运营商和网络提供商用于评估网络设备的性能。我们的技术专家为全球主要的通信标准组织提供有价值的咨询服务，帮助大型公司妥善保护和管理自己的网络。目前，我们正在帮助测试亚洲、欧洲和北美地区首批IPv6网络的部署。
思博伦通信的运营总部设在美国加利福尼亚州，在全球30多个国家及地区设有分公司或分支机构，并在美国、加拿大、英国、爱尔兰以及中国设立了研发机构。欢迎访问本公司网站。
思博伦通信公司（Spirent Communications plc）的股票已在伦敦证交所上市（交易代码：SPT）和纽约证交所（代码：SPM；CUSIP　　编号：84856M209）挂牌交易。
关于思博伦通信中国
思博伦通信在中国的北京、上海、广州设立了代表处，并在北京成立了“思博伦通信技术服务及研发中心”，主要为电信运营商、通信设备制造商、大型企业、研究开发机构和评测实验室提供领先的通信测试设备、专业化测试技术服务以及相关测试软件与脚本研发，为网络设备的开发、技术研究、入网测试、设备选型、网络运维、网络优化及媒体公开测试提供不可或缺的工具。
目前思博伦通信在中国拥有一支具有丰富测试经验的技术队伍，并建立起完整的技术服务体系：包括测试设备维修与保养、测试技术培训与认证、测试软件工程开发、大型测试实验指导与咨询。为了更好服务中国市场，思博伦通信积极参与在中国举行的国际性技术论坛和标准活动，经常性邀请国际测试专家来华交流，并在中国推广其全球著名的高级测试计划（ATP）。
思博伦通信美国总部
思博伦通信的测试产品和技术服务覆盖了电信网络的各个领域，包括：话音通信、数据网络、接入网络、光纤通信、移动通信和卫星通信。思博伦通信的专业化术人员能够根据中国客户的实际需要提供较好的测试解决方案。
目前思博伦通信的产品在中国已经拥有了上百家客户，我们竭诚为您提供：
-较好的通信测试平台
-全面完整的通信测试解决方案
-一流的测试咨询服务
-专业化的测试培训与认证
-完善的售后服务
-周到的技术培训
Advancing Next-Generation Communication
At Spirent Communications we work behind the scenes to help the world communicate faster, better and more often. The world's leading communications companies use Spirent's lab test solutions to evaluate performance of the latest technologies. As new communication services and applications are introduced in the market, Spirent provides tools for service management and field test to improve troubleshooting and quality. Spirent also enables large companies and manage their networks.
From wireline to wireless to satellite, Spirent offers a complete portfolio of solutions to enhance customer Quality of Experience.
Industry Experts
We pride ourselves on being experts on next-generation communication networks, devices and applications. Our engineers provide valuable counsel to many of the leading communication standards organizations. We pioneered testing of Ethernet networks, IP Telephony and VoIP, VPNs, TriplePlay, CDMA applications, and Location Based Services. Today, we are helping to test the first deployments of the next generation Internet or IPv6 networks in Asia, Europe and North America. Our areas of expertise include:
Broadband Networking: DSL, Gigabit Ethernet, and IP
Convergence: VoIP, IP VPNs, IPTV
Next-Generation Internet: IPv6
Wireless: CDMA, UMTS, Location Based Services
Enterprise Networks: load testing, system performance, network security
Satellite Navigation: GPS, GLONASS, Galileo
Advanced Test Programs
Spirent's Advanced Test Programs provide world-renown expertise for testing next-generation networks, products and services. Spirent provides the equipment, training and test methodology to help many of the leading technology labs and forums evaluate the performance of emerging technologies. ATP has assisted on industry tests ranging from Internet 　　Virtual Private Networks, and VoIP to DSL and IPv6.
Spirent Communications Headquarters
Spirent Communications plc
Spirent Communications plc is a leading communications technology company focused on delivering innovative performance analysis and service assurance solutions that enable the development and deployment of next-generation networking technologies such as broadband services, Internet telephony, 3G wireless and web applications and security testing. The Systems group develops power control systems for specialist electrical vehicles in the mobility and industrial markets.
Spirent Communications plc Ordinary shares are traded on the London Stock Exchange (ticker: SPT) and on the New York Stock Exchange (ticker: SPM; CUSIP number: 84856M209) in the form of American Depositary Shares (ADS), represented by American Depositary Receipts, with one ADS representing four Ordinary shares.