深圳 [切换城市] 深圳招聘深圳客服及技术支持招聘深圳投诉专员招聘

CQA Engineer 客户品质工程师

威达斯贸易(深圳)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2016-09-20
  • 工作地点:深圳
  • 招聘人数:2人
  • 工作经验:3-4年经验
  • 学历要求:大专
  • 语言要求:英语 良好 粤语 良好
  • 职位月薪:5000-8000/月
  • 职位类别:投诉专员  

职位描述

职位描述:
Purpose of Position:
Customer Quality Assurance Engineer is responsible for handling assigned customer claims and acts as interface to Customer / sCML supplier for incident management according to defined timeline and quality requirements. The job holder is required to work at customer / supplier site if necessary.

Job Responsibilities:
1. Check all technical and commercial documents linked to concerned claim incident and complete - where appropriate - and transfer respective claim message from customer to related factory
2. Coordinate and follow-up on defect analysis with factory and review improvement action effectiveness
3. Ensure on-time provision, correctness and effectiveness of 8D-reports prepared by factory to customers
4. File accurate and complete claim reporting and documentation in respective sCML system
5. Prepare and participate in customer incident audits at factories
6. Handle of all claim related cost according to set time-lines
7. Coordinate re-work and sorting at customer side

1. 检查所有的与投诉有关的技术和商务文件与恰当的完成从客户与相关工厂处转移的各自的投诉信息
2. 与工厂协调和跟进缺陷分析并复核改进措施的有效性
3. 确保工厂为客户准备的8D报告的准时性,正确性及有效性
4. 在sCML各自的系统中准确的归档及完成投诉报告和文档
5. 准备和参与在工厂的客户投诉事件的审核
6. 按规定时间处理所有与投诉有关的成本事宜
7. 在客户处协调返修与分拣事宜
Job Requirements:
A. Competencies & Skills:
1. Good knowledge on PCB audit failure analyze & quality improving management
2. Strong knowledge of rigid PCBs including the manufacturing process
3. Knowledge of quality tools (SPC, FMEA, APQP, PPAP, ISO, VDA, PDCA etc.)
4. Able to work effectively under time pressure and deadline driven within a customer-oriented environment
5. Strong analytical and problem solving skills to assess and manage complex situations
6. Proficient in all MS Office applications
7. Excellent command in spoken and written Cantonese, Mandarin and English
8. Available for overtime work when needed and potentially frequent travels based on work load and situation
B. Education & Work Experience:
1. University degree in Engineering or a related field
2. Minimum 6 years of work experience in PCB factory QA

职能类别: 投诉专员

关键字: 品质工程师 线路板 PCB QA Engineer

举报 分享

公司介绍

CML Group is a leading provider of Printed Circuit Boards. We develop tailor-made sourcing concepts for our customers worldwide creating strong partnerships and reliable connections.

Please send your application to hr-china@cml-eurasia.hk. For any inquiries, please contact Ms. Flora Tong. For more information visit ***************************

联系方式

  • Email:hr-china@cml-eurasia.hk
  • 公司地址:地址:span深圳市福田区天安数码城创新科技广场二期西座1803