深圳招聘

职位描述：

E-Commerce Customer Care Manager

Job Description:
1. handle customer enquiries by e-mail and telephone;
2. Coordinate with internal teams and third party services vendor to fulfill customer care responsibilities
3. Follow company policy to handle customers\' claims
4. Escalate customers\' expectation and complaints to company for service improvement.
5. work with and supervise third party fulfillment vendor to ensure proper operation on daily and periodical manner

Requirements:
1. Bachelor degree or above
2. Over 3 years Customer Service experience is preferred;
3. Professional written and oral communication skill in English;
4. Proactive, high responsibility and good teamwork spirit;
5. Can work under pressure.

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新经济体系下的业务模式，我们从事国外宠物零售品牌设计开发生产和销售。
团队年轻有活力，公司文化简单，开明。历年业绩成长迅速。薪资优厚，鼓励员工以工作
成绩和综合自我成长提升个人价值。

欢迎投递你的简历，如果你
1.    有优秀的自我学习和独立思考能力，有自我成长要求
2.    聪明而踏实，有良好职业操守
3.    良好语言能力，善于沟通表达，能和团队紧密无间合作
4.    有相关行业工作经验，海外留学生活经验更佳

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