深圳招聘

Managing multiple projects of HKJC IT. Completely own the relationship between HKJC-IT Shenzhen and its dedicated portfolios. The candidate is expected to continually develop and strengthen the relationships through pro-active and personable interactions. Success in the role requires:

- A passion for working with people and the ability to quickly build rapport .
- The ability to identify opportunities to delight and wow customers.
- Effective service delivery and escalation management.
- A creative approach to problem solving.
- Effective communication and negotiation skills at all levels, technical through to Portfolio managers.
- Cost and business acumen.
- Fluent speaking in both English and Cantonese
- Excellent communication skills in English, both written and verbal. Fluent in speaking Cantonese is a plus.

Key Accountabilities:

- Building strong partnership relationships with customers.
- Manage support requests and co-ordinate IT Shenzhen/IT HK support teams to deliver within agreed timescales.
- Schedule development, testing and maintenance to ensure appropriate quality checks have been completed.
- Manage customer projects and oversee implementations for on time delivery.
- Review service failures and produce incident reports when required.
- Validate, negotiate and process service credits.
- Produce and maintain service improvement plans.
- Manage resources in IT Shenzhen.
- Ensure appropriate documentation is in place for specific support requirements.
- Organize and chair monthly/quarterly review meetings.
- Identify project opportunities
- Produce ad-hoc reports when required.
- Lead , train and manage delivery team to reach the company KPI

Key Performance Indicators

- Strive towards a world class target of 80% above utilization rate
- Ensure high End of Ticket Ratings through world class Service Delivery Management.
- Regular engagement within the portfolio, including onsite (minimum once week).
- Contribute to install base growth by identifying new business / upgrade opportunities.
- Control credit memos through good administrative control and negotiation on service failures.

Job Requirements
- Proven experiences to lead a large delivery team.
- Tenacious problem solver, will own issues until full resolution.
- Excellent communication skills, both written and verbal with great attention to detail.
- Strong rapport and relationship building skills with both internal departments and external customers.
- Excellent networking skills, ability to navigate organizations and build strong relationships with C level leaders.
- Strong negotiation skills.
- Experience of working with public sector clients (specifically with commercial involvement).
- A good level of business awareness and commercial acumen.
- Ability to create wow / delighter moments with customers.
- Strong organizational, time management and prioritization skills.
- Able to take a creative approach to situations and problem solving.
- Extensive experience in a Service Delivery role.
- Strong Experience in the IT industry with a good understanding of Internet Technologies (at least 10 years or above).
- Foundation level understanding of Project Management.
- Understanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential.

香港马会成立于1884年，是香港地区众所周知且最具规模的机构和雇主之一，拥有超过两万名全职及***雇员。香港马会是香港地区***的单一纳税机构，缴纳税款约占香港政府税务局总税收的10%。香港马会以独特的非牟利模式营运，贯彻“马会惠慈善”的宗旨，自1915年开始投入捐助社会公益，将所得盈余回馈社会，惠及社会服务、教育培训、医药卫生以及康体文化等四方面，是香港***的慈善机构。
香港马会是亚洲***、***的会员会所之一，以其一百多年的光辉历史及优秀传统，赢得香港各界的尊崇，并在2003年获评选为香港“超级品牌”总冠军。香港马会同时是全球规模***的速度马竞赛营办机构之一。香港马会资讯科技是全亚洲***型的资讯科技使用机构之一，亦是继香港特区政府以外，***的香港资讯科技用户。其中香港马会的投注系统和企业应用系统，一直备受业内公认为世界级水平。
深圳香港马会技术开发有限公司由香港赛马会全资附属子公司“香港马会业务创展（中国）有限公司”全资拥有，成立于2012年5月，隶属于香港马会资讯科技处， 开发维护运营着全港最庞大最复杂的IT系统之一。我们以最顶尖的资讯技术和电脑系统来支援多元化的业务，香港市民可以透过不同途径，随时随地享用马会提供的娱乐，每个赛马日使用马会资讯设备的顾客不计其数，所以我们的专业科技人员一直努力不懈，应用创新的科技方案，务求让顾客每分每秒都能体验***水平的服务。
联系电话：075533201720 （Sarah Yin）
联系邮箱：sarah.rh.yin@hkjc.org.hk/itsz.recruitment@hkjc.org.hk