IT Support Engineer(外派英国知名律师事务所)
上海瑞趣数码科技有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-12-24
- 工作地点：北京
- 招聘人数：若干
- 语言要求：英语熟练
- 职位类别：技术支持/维护经理 Helpdesk 技术支持
职位描述
Key Responsibilities:
· Providing technical support to home and office-based users by telephone and face-to-face on issues regarding PCs, laptops, hardware and software (Microsoft and Citrix).
· Log all calls on the call-logging software and follow them through to closure as per the SLA and KPI's agreed with the customer.
· Work with the ISS team to ensure that all recurring escalations / issues are managed and not repeated.
· Adhere to customer standards and processes to ensure consistency and common practice.
· Handle and handover priority 1 escalations when required.
· Recommend training and skills development programs to the IT Management team.
· Manage the technical infrastructure, working with IT Support, Technical Support, Change and IT Training as well as 3rd Line Technical Teams.
Key Behavioral Skills Required:
· Pro-active, forward thinking and organised and flexible.
· Accountable and follow through to completion of issues.
· Good written and verbal communication skills.
· Good team player and able to work as an individual
Key Technical Skills & Experience Required:
· 3-5 years Windows / Microsoft Desktop support / Active Directory / Exchange.
· 1-3 years Citrix Desktop support.
· Call logging software.
· Shadowing, remote troubleshooting and desktop control / management.
· Blackberry and mobile devices.
· Experience using Remedy call logging software is desirable.
· Providing technical support to home and office-based users by telephone and face-to-face on issues regarding PCs, laptops, hardware and software (Microsoft and Citrix).
· Log all calls on the call-logging software and follow them through to closure as per the SLA and KPI's agreed with the customer.
· Work with the ISS team to ensure that all recurring escalations / issues are managed and not repeated.
· Adhere to customer standards and processes to ensure consistency and common practice.
· Handle and handover priority 1 escalations when required.
· Recommend training and skills development programs to the IT Management team.
· Manage the technical infrastructure, working with IT Support, Technical Support, Change and IT Training as well as 3rd Line Technical Teams.
Key Behavioral Skills Required:
· Pro-active, forward thinking and organised and flexible.
· Accountable and follow through to completion of issues.
· Good written and verbal communication skills.
· Good team player and able to work as an individual
Key Technical Skills & Experience Required:
· 3-5 years Windows / Microsoft Desktop support / Active Directory / Exchange.
· 1-3 years Citrix Desktop support.
· Call logging software.
· Shadowing, remote troubleshooting and desktop control / management.
· Blackberry and mobile devices.
· Experience using Remedy call logging software is desirable.
公司介绍
瑞趣Ruich是一家专业从事计算机网络系统服务的公司。主要提供 IT 网管服务、外包及常驻服务、网络综合布线、服务器部署、数据恢复、邮箱网站租用和计算机产品销售等服务。并为广大客户提供日常计算机使用小知识，提高使用效能。
公司一贯倡导以“诚、信、质”为本的经营原则，严格按ISO9001国际质量管理体系要素实施企业管。
在公司雄厚的技术能力的支持下，以承接政府机关、银行、商务大楼、小区智能化系统集成为首，同时将承接智能大厦和企业厂区的弱电系统集成工程，发挥公司在计算机网络、系统集成应用方面的特长和优势，为现代建筑小区、政府机关及企事业单位提供优质的服务；并在此基础上，同步发展与之相关的软件开发、信息增值服务、技术维护等信息产业服务市场。
公司本着“以人为本，服务社会”的总体经营思路，以及ISO9001国际质量体系要求的一贯认真负责的质量方针，向世人展示的不仅是先进的技术与优质的产品，更是想客户之想、服务至上的精神，以及追求卓越、永不言败的志向。
公司以“信息技术改造传统产业，智能科技创造文明生活”为目标，在创造优良业绩的同时，更为推动地区经济发展和社会综合效益不遗余力地奉献自己的力量，为社会承担更多的责任！
公司一贯倡导以“诚、信、质”为本的经营原则，严格按ISO9001国际质量管理体系要素实施企业管。
在公司雄厚的技术能力的支持下，以承接政府机关、银行、商务大楼、小区智能化系统集成为首，同时将承接智能大厦和企业厂区的弱电系统集成工程，发挥公司在计算机网络、系统集成应用方面的特长和优势，为现代建筑小区、政府机关及企事业单位提供优质的服务；并在此基础上，同步发展与之相关的软件开发、信息增值服务、技术维护等信息产业服务市场。
公司本着“以人为本，服务社会”的总体经营思路，以及ISO9001国际质量体系要求的一贯认真负责的质量方针，向世人展示的不仅是先进的技术与优质的产品，更是想客户之想、服务至上的精神，以及追求卓越、永不言败的志向。
公司以“信息技术改造传统产业，智能科技创造文明生活”为目标，在创造优良业绩的同时，更为推动地区经济发展和社会综合效益不遗余力地奉献自己的力量，为社会承担更多的责任！