客服工程师
上海艾玛企业管理有限公司
- 公司规模:少于50人
- 公司行业:制药/生物工程
职位信息
- 发布日期:2012-08-23
- 工作地点:上海-松江区
- 招聘人数:若干
- 工作经验:三年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位类别:售前/售后技术支持工程师
职位描述
职位描述
1. 负责机器安装,并保证机器正常运行
2. 现场解决客户问题,提供机器维护等技术支持
3. 独立完成售后服务及产品报价
4. 及时向客户发放零件
5. 客户技术培训
6. 致力于客户满意
7. 持续提高产品质量,降低质量成本
8. 完成与本职工作相关的临时指派任务
任职要求
1. 机械或相关专业,大专或本科学历
2. 3-5年售后服务工作经验
3. 有木加工机械售后服务工程师工作经验者优先
4. 较强的客户服务意识, 并且同时具备解决技术问题、维护客户关系的经验
5. 具有多种问题的解决经验
6. 愿意较频繁地出差
7. 良好的学习能力及沟通能力
8. 良好的口语及书面英语表达能力
9. 良好的计算机办公软件使用技能
Job Requirement:
-Independent machine installation and commissioning to ensure reliable result.
-Respond to technical problems relating to provide trouble shooting and maintenance, retrofit old machine updated.
-Independently handle customers after sales inquiries and coordinate manager with machines' reliability.
-Deliver warranty spare parts to the customer on time.
-Provide the technical training to both of technicians from sales organization and customers.
-Focus on customer satisfaction.
-Continuously improve the product quality & Reduce cost of poor quality.
-Work on any other duties and projects assigned by direct superior
Responsibilities:
-College or University graduate major in mechanical or related field.
-3-5 years of service experience.
-Experience in wood industry as service engineer is preferred.
-Strong service sense with hands on experience in the technical problem solving, and client relationship or maintenance.
-Extensive Problem Solving Experience.
-Be willing to travel frequently.
-Good learning capability and Good communication skill
-Good English skills in both oral & written
-Knowledgeable in the use of the Microsoft Office
1. 负责机器安装,并保证机器正常运行
2. 现场解决客户问题,提供机器维护等技术支持
3. 独立完成售后服务及产品报价
4. 及时向客户发放零件
5. 客户技术培训
6. 致力于客户满意
7. 持续提高产品质量,降低质量成本
8. 完成与本职工作相关的临时指派任务
任职要求
1. 机械或相关专业,大专或本科学历
2. 3-5年售后服务工作经验
3. 有木加工机械售后服务工程师工作经验者优先
4. 较强的客户服务意识, 并且同时具备解决技术问题、维护客户关系的经验
5. 具有多种问题的解决经验
6. 愿意较频繁地出差
7. 良好的学习能力及沟通能力
8. 良好的口语及书面英语表达能力
9. 良好的计算机办公软件使用技能
Job Requirement:
-Independent machine installation and commissioning to ensure reliable result.
-Respond to technical problems relating to provide trouble shooting and maintenance, retrofit old machine updated.
-Independently handle customers after sales inquiries and coordinate manager with machines' reliability.
-Deliver warranty spare parts to the customer on time.
-Provide the technical training to both of technicians from sales organization and customers.
-Focus on customer satisfaction.
-Continuously improve the product quality & Reduce cost of poor quality.
-Work on any other duties and projects assigned by direct superior
Responsibilities:
-College or University graduate major in mechanical or related field.
-3-5 years of service experience.
-Experience in wood industry as service engineer is preferred.
-Strong service sense with hands on experience in the technical problem solving, and client relationship or maintenance.
-Extensive Problem Solving Experience.
-Be willing to travel frequently.
-Good learning capability and Good communication skill
-Good English skills in both oral & written
-Knowledgeable in the use of the Microsoft Office
公司介绍
Emmahr was founded in 2002. Based in Shanghai, Emmahr is a professional HR Services Provider who offers both enterprises and individuals professional and responsible HR solutions throughout China.
We focus on recruiting top-level management and technical talents in specialized
industries, such as FMCG,financial, manufacturing, automotive, information technology, etc.
Our consultants are not only experts in the local Human Resources market and job profiles, but also have a great understanding of the business areas that they serve.
We follow our recruiting guidelines and processes very strictly for every single recruiting assignment to ensure a highly qualified outcome. Emmahr is dedicated to finding the right person for the right job.
It is our goal to help your business efficiently withstand the ever-changing business environment.
注:将您的简历用电子邮件发至本公司,在主题标明申请职位,并将简历粘贴于电子邮件之内。
We focus on recruiting top-level management and technical talents in specialized
industries, such as FMCG,financial, manufacturing, automotive, information technology, etc.
Our consultants are not only experts in the local Human Resources market and job profiles, but also have a great understanding of the business areas that they serve.
We follow our recruiting guidelines and processes very strictly for every single recruiting assignment to ensure a highly qualified outcome. Emmahr is dedicated to finding the right person for the right job.
It is our goal to help your business efficiently withstand the ever-changing business environment.
注:将您的简历用电子邮件发至本公司,在主题标明申请职位,并将简历粘贴于电子邮件之内。
联系方式
- 公司地址:地址:span新桥开发区