深圳招聘

Rolls Royce Civil Nuclear SAS

Name : Services Representative

Professional field of application : I&C Customer Support

Rolls-Royce’s vision is to create better power for a changing world via two main business segments, Aerospace and Marine & Industrial Power Systems (MIPS). These businesses address their markets with two strong technology platforms, gas turbines and reciprocating engines, for use on land, at sea and in the air. Aerospace comprises Civil Aerospace and Defence Aerospace. MIPS comprises Marine, Energy, Nuclear and Power Systems. Rolls-Royce has a broad customer base comprising more than 380 airlines and leasing customers, 160 armed forces, 4,000 marine customers, including 70 navies, and 1,600 energy and nuclear customers in 120 countries.


Job Purpose

The Services Representative is in charge of performing the services activities (installation supervision, site maintenance, technical assistance, training) proposed by the Services Center to the Chinese customers.

The Services Representative reports to the International Operations Director, with a functional link with Export Services Development Manager.


Key Accountability(But not limited)

？ Conduct and supervise on-site Installation activities, modifications, troubleshooting, maintenance
？ Take part to preparation and coordination meetings with the customer
？ Administer the documents and tools necessary to the site service
？ Manage the assigned Rolls-Royce staff
？ Be responsible for the compliance with the site performance schedule in accordance with the legislation
？ Be responsible for the compliance with quality procedures
？ Be responsible for the compliance with Health, Security, Environment and radiation cares instructions
？ Evaluate the results of tests & checks performed on equipment, compared with the test programs and to the measurement devices used for that purpose.
？ In case of non-conformity, make sure that the decisions made are enforced
？ Be the customer’s correspondent regarding performance coordination
？ Be able to face the difficulties that may arise during site service operations
？ Manage customer pressure
？ Maintain close liaison with Manager and Projects site managers
？ Remain in contact in all aspects of the assignment, Complete weekly time sheets for all periods
？ Issue the End of Work Report after the servicing
？ Perform the control of the site service performance in accordance and upon request of the Project Site Manager
？ Contact the customer for additional information or precision when necessary
？ Respect the deadline and process of each step
？ Provide an analysis of the problem encountered by the customer, and give recommendations regarding the follow-up to give to the question raised.
？ Submit to the concerned System Manager and get his/her validation before issuance of reply to Serenity Project Manager
？ Prepare and animate in accordance with the schedule, respecting the specifications
？ Evaluate trainees according to the criteria included into the specifications
？ Issue a synthesis of the animated training courses
？ Promote Rolls-Royce competencies and services
？ Inform trainees on products proposed by Rolls-Royce
？ Present past and in-progress Rolls-Royce references
？ Value Rolls-Royce competencies in its core-field activities
？ Feedback all business opportunities that may arise during discussions with customers on site
？ Be able to analyse what could be proposed to the customer in order to improve his installation
？ Take part to Customer meetings whenever required
？ Bring the technical knowledge required during technical meetings negotiations



Qualification:

？ Bachelor in Engineering and basic experience in civil nuclear industry
？ 5 years of experience in a similar function.
？ Fluency in Mandarin.Good level in English (written and spoken)
？ Have a good working knowledge of Rolls-Royce Installation&Commissioning systems in all services activities as practicable and have regular technical training in France in order to keep this knowledge up to date.
？ Have a great organization and autonomy ability
？ Work closely with the teams of Rolls-Royce Customer Support Dept
？ Work in the respect of all established processes and procedures
？ Maintain a positive attitude around the Customer/Site at all times
？ Extensive travel and extended periods away from home, depending on the location of equipment maintenance or supervision

Rolls-Royce, as a world-leading provider of power systems and services for use on land, at sea and in the air, operates in four global markets - civil aerospace, defense aerospace, marine and energy. Rolls-Royce has a broad customer base comprising 600 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 2,000 marine customers including 70 navies, and energy customers in 120 countries. For more than 100 years in existence, the company is a technology leader, employing over 38,000 people in offices, manufacturing and service facilities in 50 countries.

Rolls-Royce has a 45-year track record of business success and fruitful partnerships in China; this involvement includes activities in civil aerospace, energy, marine and defense markets. Rolls-Royce Commercial (Beijing) Co., Ltd, the predecessor of which is Rolls-Royce International Limited Beijing Office which has more than 28 years history in China, is opened in Beijing in 2009.

And now, Rolls-Royce Commercial (Beijing) Co., Ltd is growing fast in China. We have office in 13 cities and more than 130 employees in whole great China.

Fulfilling and growing, we would like to invite capable talents who are willing to take challenges and acknowledge our company value to join our team.

More information please views the following website:
www.rolls-royce.com

作为全球领先的动力系统公司，罗尔斯-罗伊斯专为陆地、海上、空中交通提供动力，业务覆盖全球4大领域：民用航空、国防航空、船舶及能源，客户遍及120个国家，包括600多个航空公司、4000个公务机、通用飞机和直升机用户、160个国防用户、2000多个船舶公司（包括70个海军）以及能源用户。公司成立100多年来，作为一家行业领先的全球化企业，拥有超过38,000名员工，机构遍布全球50个国家。

罗尔斯-罗伊斯与中国的合作已经超过45年，在中国的航空、能源、船舶和国防市场有了越来越广的足迹。罗尔斯-罗伊斯商业（北京）有限公司成立于2009年，公司的前身罗尔斯-罗伊斯国际有限公司北京联络处在中国也有长达28年的历史。

今天，罗尔斯-罗伊斯商业（北京）有限公司在中国飞速成长。我们在全国的13个省、市、自治区、直辖市及特别行政区设有分支机构，拥有雇员超过130人。

不断壮大，不断成长，我们诚邀有才华，敢于挑战，并愿意认同我们价值观的有识之士加盟。

更多信息请查询我们的网站：

www.rolls-royce.com