深圳招聘

Responsibilities:

Dealer enquiries handling:
- Provide effective and comprehensive feedback on dealer enquiries
- Issue engine certificate request by dealer

Order processing:
- Process order entry
- Handle identity control ordering
- Goods receive posting in SAP for 3rd party delivery
- Co-ordinate with service provider for inbound / outbound delivery
- Support on ordering for BMW Campaigns & marketing promotion items and follow up delivery
- Review dealer credit limit
- Internal sales order processing

Updating dealers on delivery status:
- Monitor BMW AG open purchase order by order confirmation report and inform dealers regularly on delivery information for parts in backlog in BMW AG
- Consolidate various forwarder delivery status reports and provide to dealers

Dealer coaching on parts ordering (e.g. new dealers):
- Provide coaching and explanations to dealers via phone or e-mail, if dealers did not follow properly the ordering process
- Explain supply chain or ordering process, if requested by dealer
- Provide coaching on order tracking and tracing, if required

Administration tasks:
- Update dealer customer profile regularly
- Reporting

Dealer order pattern monitoring



Qualifications:

- Bachelor/Master Degree and major in business administration/Logistics

- 3-5 years experience in customer service with logistics background

- Experience in automotive industry is preferred

- Good IT knowledge (MS Office, SAP R/3, Warehouse Management)

- Proficient English skills

- Detail oriented and accurate

- Good multi-tasking skills, flexible and able to work under pressure

- Open-minded and willing to work in multi cultural environment

- Positive attitude and customer oriented


Pls kindly send your profile via careerbj@bmw-brilliance.cn.

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。