深圳招聘

Responsibility:

- Act as contact person of call center within BMW for information transfer, inquires and complaints handling and be able to communicate requirements/solutions effectively and independently between call center and BMW.

-According to defined KPI, monitor call center daily operation and call records.

-Responsible for supporting events from call center.

-Proactively identify problem and areas which could be improved and provide proper solution.

Qualifications:

- University degree or above

- Automobile industry background will be preferred.

- Call center operation and quality management competence.

- Working experiences in CRM or project management is required.

- COPC registator will be preferred.

- Customer service orientation for both internal and external customers.

- Actively thinking, good communication and team work.

- Fluent in English (verbal and written).

- Professional business PPT/Excel using skill will be preferred.

Pls sent your CV via careerbj@bmw-brilliance.cn

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。