深圳招聘

English speaking Customer Service Agent
For our global services we are looking for candidates that can help us develop the Latin Americas. You will be their contact during their working hours, which means you will work in shifts between 05:00PM – 10:00AM in our Shanghai office. Do you speak English and preferable also Spanish, than we are certainly looking for you!

Polyconcept International Markets
The Polyconcept group is the world's largest supplier of promotional products. Incorporating market leading companies in both Europe and North America, we provide global access to continuously developing ranges of innovative promotional products. All of Polyconcept’s divisions are supported by best-in-class global resources, including tools for creative product development, sourcing, branding & licensing and IT/logistics.

Established in September 2013, PCIM (Polyconcept International Markets) provides supplier partners of Polyconcept’s developing global network (Polyconcept Supply Team) with a convenient and efficient set-up for sharing the knowledge and resources held between our North-American, European and Far Eastern companies.

General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities
? deal directly with customers either by telephone, electronically or face to face
? respond promptly to customer inquiries
? handle and resolve customer complaints
? obtain and evaluate all relevant information to handle product and service inquiries
? Provide pricing and delivery information
? perform customer verifications
? process orders, forms, applications and requests
? manage administration
? communicate and coordinate with internal departments

Education and Experience
? college/University diploma, general education degree or equivalent
? perfect in spoken and written English, preferable also in Spanish
? knowledge of customer service principles and practices
? knowledge of relevant computer applications

Key Competencies
? communication skills - verbal and written
? problem analysis and problem-solving
? attention to detail and accuracy
? customer service orientation
? stress tolerance

宝礼行集团是一家总部在美国宾夕法尼亚州新肯辛顿的跨国企业，在礼品和推广产品领域居于世界领先地位，产品销往世界100多个国家。宝礼行早在1994年就进入了中国市场，目前已经在上海、深圳、香港等地开设办公室，员工共计200多人。随着企业规模的不断扩大，如何吸引并激励优秀的管理和技术人才成为宝礼行面临的挑战。在此背景下，宝礼行开展创新探索，率先实行灵活工作制、增加员工福利年休假等措施，极大地调动了员工的积极性。

Polyconcept Group is a multinational company headquartered in New Kensington, Pennsylvania, USA. It is a world leader in gifts and promotional products. Its products are sold in more than 100 countries. Polyconcept Group entered the Chinese market as early as 1994, and has opened offices in Shanghai, Shenzhen,Hongkong with a total of more than 200 employees. With the continuous expansion of business, how to attract and motivate excellent management and chnical personnel is a challenge to Polyconcept. Against this backdrop, Polyconcept implemented its explorations and novations, took the lead in implementing flexible work system, increased employee welfare annual leave and other measures, which have greatly motivated the employees.

Take the most common working hours of employees for example. Most companies now work “9:00am to 5:00pm”. However,the "one-fits-all" working hours are not suitable for all employees. Furthermore, taking into account daily traffic during rush hours, the traditional “9:00am to 5:00pm” working hours cannot meet the actual needs of enterprises and employees. In November 2018, as initiated    by Polyconcept management, the company began to adopt flexible working hour system. Employees can enjoy flexibility to arrange their office hours, no longer subject to the "9:00am to 5:00pm" restrictions. This "flexible working system" is still very rare in the current market.

Why flexible working system? Mr. Nicolas Villemonteix, Polyconcept China’s Chief Executive Officer,    said: “Flexible work system offers employees greater freedom to choose how they work, giving them more flexibility to do their work and take care of their personal lives. Through the flexible work system, not only to achieve a change in the way of    work, but also to    promote the company's new culture    (i.e. performance-driven), thereby stimulating more productivity and creativity. Modern IT technology is sufficient to support this new approach, what we lack is the corresponding company culture”.

Today, more and more enterprises put stimulating the creativity of employees in the first place in talent management. In February 2019, PricewaterhouseCoopers announced the launch of "WeFlex" (flexible work) in Hong Kong, Macau and mainland China, allowing employees greater flexibility in working hours. In other countries, Barclays Bank, Telstra and other companies are also the first to implement flexible work. But in reality, many enterprises still have doubts about whether flexible work system can achieve the desired results, such as how to organize team work, how to assess employees, deal with staff absence, etc. At the beginning of the implementation, Polyconcept also    anticipated the possible challenges and prepared corresponding solutions, including soliciting employees' opinions, adopting supporting IT facilities for time management,etc.Flexible working system not only gives employees some flexibility, but also ensures that they work in the office for a relatively fixed period of time in order to ensure teamwork and communication.The employees' working hours are counted weekly to make sure there is no absences. At the same time, employees will not work more hours per day or per week than the corresponding limit of labor law.

“After the introduction of flexible working system, it has been warmly welcomed by everyone. We will continue to refine the system and explore ways to increase employees’ satisfaction and attract more talents", said by Mr. Edwin Eckhardt, director of Human Resources at    Polyconcept. The company will also increase the welfare annual leave for employees, in order to create a flexible working environment, the company has recently adopted 4 stray cats in Shanghai and Shenzhen office, which is well received by our employees, and in the future will also anticipate a more healthy, humanized work and communication.

Polyconcept is the global leader in the promotional products industry with 38 own offices and 52 legal entities, staffed by over 3,000 dedicated staff on 5 continents. With headquarters in USA, we deliver over 1 million orders annually and our 2010 sales are in excess of USD 1.5 Billion. We are now looking for excellent candidates with motivation to grow with us in Shanghai, Shenzhen, Hongkong and all over the world.

Main business: Written and stationery, apparel, bags, electronic products, drinkware, gifts.