深圳招聘

Main Responsibilities: 主要工作职责：

Program Handling:

·Assisting Program Manager in establishing client’s procedures (COP/FI/CPT etc) or new client program;

·Assisting Program Manager in launching the kick-off meeting/training to operation teams before the implementation of new program or significant change related to the on-going program;

·Assisting Program Manager in preparing relevant data of Social Audit service as requested for client meetings;

·Attending client meetings when needed;

·Obtaining and evaluating all relevant information to handle complaints and potential issues.

·Initiating customer complaint procedure and collaborating CCR officer in investigation

Client Handling in Daily Operation:

·Maintaining high levels of phone and email etiquette at all times by serving as the contact point between clients, SO, and operation teams and coordinate the related activities requested by clients;

·Coordinating booking and monitoring scheduling status;

·Handling day-to-day client enquiries.

·Providing support to invoicing team by coordinating client for invoicing validation and overdue payment.

·Collaborating with Credit control department for financial issues related to clients.

Key Requirements 关键要求：
University graduated with at least 2 years or above working experience preferably in social audit or inspection, customer service sector. 

Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV CPS. 

Possess strong interpersonal communication skill and being self-motivated 

Ability to work under pressure and being team-sprit 

Must be fluent in English both writing and speaking

必维国际检验集团（Bureau Veritas，简称必维）创立于1828年，集团总部位于法国巴黎，是测试、检验、认证和技术咨询服务的全球领导者。必维目前在全球140个国家拥有1400个办公室和实验室以及超过66,500名员工。必维早在1882年进入中国，目前在55个城市拥有100个办公室和实验室以及超过12,500名专业员工。

必维消费品服务事业部（Bureau Veritas Consumer Products Services, 简称BVCPS）是领导全球的主要质量检定服务供应商，为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务，覆盖范围广泛，包括：轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。