前厅部接待员（广州国际金融中心雅诗阁服务公寓）
雅诗阁物业管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游 房地产
职位信息
- 发布日期：2015-03-04
- 工作地点：广州-天河区
- 招聘人数：2
- 学历要求：大专
- 语言要求：英语熟练
日语熟练 - 职位月薪：面议
- 职位类别：前厅接待
职位描述
Job Description职位简介
？ Responsible for all daily Guest Services, Reception activities.
负责日常的前厅接待事务。
Major Responsibility主要工作职责
？ Daily check in, check-out, reservation and reception work.
处理日常的入住、退房、预定及接待工作。
？ Ensure correct handling of billing and administrative work, including the review and report archiving.
确保正确处理开票和行政工作，包括审查和归档工作报告。
？ Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。
？ Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
？ Ensure compliance with related policies, procedures and standards of Ascott.
确保并遵守雅诗阁相关的政策、程序和标准。
？ Liaise with the department team to achieve daily tasks.
积极与团队配合完成日常工作。
？ In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
？ Any other tasks assigned by supervisor.
领导交办的其他工作。
Requirements资质需求
？ College degree or above, major in hotel management, tourism or graduate in language related disciplines;
大专以上学历，酒店管理、旅游类或者语言类专业毕业；
？ Relevant work experience is preferred;
有相关工作经验者优先；
？ Good communication skills have good English or (Japanese / Korean) speaking ability;
良好的沟通能力，具备良好的英语或（日语/韩语）口语能力；
？ Good grooming;
良好的仪容仪表；
？ Can accept shift work.
可接受轮班工作制。
？ Responsible for all daily Guest Services, Reception activities.
负责日常的前厅接待事务。
Major Responsibility主要工作职责
？ Daily check in, check-out, reservation and reception work.
处理日常的入住、退房、预定及接待工作。
？ Ensure correct handling of billing and administrative work, including the review and report archiving.
确保正确处理开票和行政工作，包括审查和归档工作报告。
？ Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。
？ Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
？ Ensure compliance with related policies, procedures and standards of Ascott.
确保并遵守雅诗阁相关的政策、程序和标准。
？ Liaise with the department team to achieve daily tasks.
积极与团队配合完成日常工作。
？ In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
？ Any other tasks assigned by supervisor.
领导交办的其他工作。
Requirements资质需求
？ College degree or above, major in hotel management, tourism or graduate in language related disciplines;
大专以上学历，酒店管理、旅游类或者语言类专业毕业；
？ Relevant work experience is preferred;
有相关工作经验者优先；
？ Good communication skills have good English or (Japanese / Korean) speaking ability;
良好的沟通能力，具备良好的英语或（日语/韩语）口语能力；
？ Good grooming;
良好的仪容仪表；
？ Can accept shift work.
可接受轮班工作制。
公司介绍
About Ascott China
The Ascott Limited is a member of CapitaLand. It is one of the leading international serviced residence owner-operators with more than 300 properties in over 100 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Middle East. It operates three award-winning brands Ascott, Citadines and Somerset, along with The Crest Collection and lyf.
Ascott is also the leading international serviced residence owner-operator in China, with more than 90 properties over 17,000 units in 27 cities including Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Handan, Hangzhou, Hefei, Nanjing, Nantong, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Haikou, Shaoxing, Xuzhou, Hong Kong and Macau.
Ascott, a wholly-owned subsidiary of CapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific's first international-class serviced residence in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30-year industry track record and serviced residence brands that enjoy recognition worldwide.
Ascott website: www.the-ascott.com
Ascott China website: www.ascottchina.com
雅诗阁中国
雅诗阁有限公司是凯德集团成员之一，是全球知名的国际服务公寓业主和运营商，在美洲、亚太、欧洲和中东地区超过25个国家100多个城市管理300多家物业，旗下共有屡获殊荣的三大品牌，即雅诗阁、馨乐庭和盛捷, 以及The Crest Collection和lyf。
在中国，雅诗阁是知名的国际服务公寓业主和运营商。目前在全国27个城市拥有和管理着超过90个物业，逾17,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、邯郸、杭州、合肥、南京、南通、上海、沈阳、深圳、苏州、天津、武汉、无锡、西安、厦门、银川、海口、绍兴、徐州、香港和澳门。
雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的世界级服务公寓。2006年，雅诗阁成立了全球亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过超过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。
雅诗阁官网：www.the-ascott.com
雅诗阁中国官网：www.ascottchina.com
工作地点：黄浦区西藏中路268号来福士广场写字楼602-606室（上海）
苏州园区苏州大道东266号（广电传媒大厦对面）
苏州园区中新大道西229号万科美好广场（近苏大东校区）
苏州园区星海街58号加城花园27#（近星海广场地铁站）
苏州新区长江路438号绿宝广场二期
苏州高新区长江路436号绿宝广场
The Ascott Limited is a member of CapitaLand. It is one of the leading international serviced residence owner-operators with more than 300 properties in over 100 cities spanning more than 25 countries across the Americas, Asia Pacific, Europe and the Middle East. It operates three award-winning brands Ascott, Citadines and Somerset, along with The Crest Collection and lyf.
Ascott is also the leading international serviced residence owner-operator in China, with more than 90 properties over 17,000 units in 27 cities including Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Handan, Hangzhou, Hefei, Nanjing, Nantong, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Haikou, Shaoxing, Xuzhou, Hong Kong and Macau.
Ascott, a wholly-owned subsidiary of CapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific's first international-class serviced residence in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30-year industry track record and serviced residence brands that enjoy recognition worldwide.
Ascott website: www.the-ascott.com
Ascott China website: www.ascottchina.com
雅诗阁中国
雅诗阁有限公司是凯德集团成员之一，是全球知名的国际服务公寓业主和运营商，在美洲、亚太、欧洲和中东地区超过25个国家100多个城市管理300多家物业，旗下共有屡获殊荣的三大品牌，即雅诗阁、馨乐庭和盛捷, 以及The Crest Collection和lyf。
在中国，雅诗阁是知名的国际服务公寓业主和运营商。目前在全国27个城市拥有和管理着超过90个物业，逾17,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、邯郸、杭州、合肥、南京、南通、上海、沈阳、深圳、苏州、天津、武汉、无锡、西安、厦门、银川、海口、绍兴、徐州、香港和澳门。
雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的世界级服务公寓。2006年，雅诗阁成立了全球亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过超过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。
雅诗阁官网：www.the-ascott.com
雅诗阁中国官网：www.ascottchina.com
工作地点：黄浦区西藏中路268号来福士广场写字楼602-606室（上海）
苏州园区苏州大道东266号（广电传媒大厦对面）
苏州园区中新大道西229号万科美好广场（近苏大东校区）
苏州园区星海街58号加城花园27#（近星海广场地铁站）
苏州新区长江路438号绿宝广场二期
苏州高新区长江路436号绿宝广场
联系方式
- 公司地址：上班地址：西藏中路268号来福士广场写字楼六层