深圳招聘

Job Requirement:

• Bachelor’s degree is needed
• Previous telephone sales experience is preferable
• Previous experience dealing with customers is an advantage
• Good communication skills
• Basic PC skills
• Numeric skills / language skills

Job Responsibilities:

Sales Activities

• Working on a territory with a Acct Manager Partner/s, to win Ad-hoc and Small and develop Ad-hoc, Small, Medium and Large customers within a specific geographic territory, through regular telephone contact
• Plans and prepares for sales calls to both existing and prospect customers e.g. contact person, potential, trading history, etc using the sales system and other available, relevant information
• Performs business development calls to appropriate contacts within existing and prospect customers according to the agreed activity KPI’s and approved TSM sales processes
• Supports marketing campaigns by following-up on each DM /EDM with target customers over the telephone
• Identifies the potential trade profile of a customer and acts accordingly e.g. makes an appointment for the Account Manager, if required, where the customer is of a Medium or Large size or if makes an offer when the potential is ad hoc or small
• Consistently presents the full range of products, services and technologies to every customer over the telephone
• Wins new, Ad-hoc and Small, customers through the closing of business on the appropriate tariffs
• Investigates the share of wallet for each customer and develops existing customers via up selling and/or cross selling

Sales Administration

• To perform all sales administration activities in order to maintain accurate information essential to develop revenue and improve customer satisfaction and maximise the face-to-face selling time of the Account Manager.
• Supports the efficient management of the Account Manager agenda
• Completes and updates customer information and documentation as required by the business
• Accurately updates the Sales systems following each customer interaction to ensure complete and current client information such as potential trade profiles, decision makers, record communications etc
• Reviews the territory sales performance with the Account Manager

Relationship Management

• To ensure we win, keep, develop and recover Ad-hoc, Small, Medium and Large customers by building lasting, mutually beneficial relationships
• Forms professional and appropriate relationships with decision makers in identified customer organisations through positive telephone contact
• Ensures all customers are contacted on a regular basis by following the agreed contact strategy
• Ensures customers are kept up to date with relevant TNT information and reports, where applicable
• Establishes appropriate relationships and communicates with other relevant functional areas as required to ensure customer satisfaction

Process Management & Implementation

• To execute relevant TSM processes, policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer experiences
• Understands the approved TNT Win, Keep, Develop and Recover Profitable Customers sales processes and refers to process materials as required
• Ensures correct execution of new and existing TSM policies and processes in line with customer requirements
• Provides feedback on potential process improvements that can improve the customer experience

Cross Functional Relationships

• Develops positive relationships with other functions that support success in the TSM channel to ensure TNT’s value proposition continues to meet the requirements of the Ad-hoc, Small, Medium and Large customers
• Establishes potential product opportunities by identifying new developments within the channels customers and competitors in the local markets and actively informs the TNT product development team
• Ensures all customers within the TSM channel are charged the correct rates and price increases are managed as required
• Maintains a close relationship with Customer Service, Operations and other departments to ensure all business opportunities are developed and TSM customers receive a consistent, positive customer experience

Market Place Information

• To gather competitor and customer data through indoor sales activities in order to create awareness of local market trends and competitors activities.
• Interacts with customers, over the telephone, to establish market information specific to them
• Keeps up-to-date with local market trends and relates impacts upon their customers via media such as; newspapers, internet, etc…
• Collects competitor intelligence e.g. Rate Tariffs, brochures, etc and passes the information onto the Marketing department
• Shares information with colleagues to improve the effectiveness of the TNT value proposition against competitor product offers

CSR and Health & Safety

• Complies with the company's corporate social responsibility, health, safety and environmental standards and responsibilities as identified within TNT Express management systems and effectively implement and maintain these management systems
  

工作地点：广州市中山六路232-236号越秀新都会大厦21楼东座 邮编： 510180

TNT快递是全球最大的快递公司之一。每天递送约一百万件包裹、文件和托盘货物。TNT快递在欧洲、中东、非洲、亚太和美洲地区运营航空和公路运输网络。TNT快递在2013年的营业收益为67亿欧元。

在中国大陆，TNT快递拥有33家国际快递分公司和3个国际快递口岸。目前，TNT在中国大陆拥有近3,000名专业员工。

我们的承诺（员工价值主张）：
我们致力于员工发展。
员工是我们最宝贵的财富。
在TNT的发展过程中，员工可随时学习如何胜任工作和发展职业生涯。
我们相信，无论员工选择什么工作，终生学习和我们对他们的投资将伴随他们一生。

我们构建可靠的双赢关系：
我们拥有理想的工作场所。
作为一个团队，我们的员工拥有归属感，他们彼此尊重，共同努力。
我们是负责任的社区成员，努力提高大家的社会生活质量。

我们给予并聆听反馈：
我们在整个企业内构建信任关系并相互理解。
我们的员工乐于在彼此信任的成长环境中给予反馈，以改进工作表现。
我们接受反馈以更深入地了解业务活动，始终以更好的状态完成工作。

我们认可和奖励绩效：
我们培养最杰出的人才。
我们表彰工作最杰出的员工，引以为豪，并与员工一起分享成功。
我们对各级员工的成绩予以奖励，让我们的员工承担挑战，并做到更好。


我们提供具有竞争力的薪酬福利。如果你怀有和我们相同的理念和价值观，那就和我们一同奋斗在人生之旅吧！
健全的人才培养机制和职业发展
有市场竞争力的薪资架构
社保+住房公积金+商业医疗保障计划
子女商业医疗保险计划
新婚/新生儿贺礼+节假日礼品+儿童节礼物
做五休二+12天带薪年假+7天带薪病假