深圳招聘

高级零件服务专员 Senior Specialist Parts Service

Responsibilities:

Dealer enquiries handling

- Provide effective and comprehensive feedback on dealer enquiries.

Order processing

- Process order entry: coded parts, initial stock, ICS/OCS

- Handle identity control ordering

- Goods receive posting in GIS for 3rd party delivery

- Co-ordinate with service provider for inbound / outbound delivery

- Handle parts ordering based on Puma case and liaise with technical hotline

- Campaigns & marketing promotion items ordering and delivery follow-up

- Review dealer credit limit

- Incomplete order monitoring

- Dummy order checking and co-ordination for parts / plant maintenance

- Order change update trigger by BMW AG

- Monitor dealer sales order backlogs by open sales order monitoring report

- Co-ordinate and expedite deliveries from BMW AG

- Internal sales order processing

- Media CD arrangement and delivery

- Service factory parts handling

Updating dealers on delivery status

- Monitor BMW AG open purchase order by order confirmation report and inform dealers regular on delivery information for parts in backlog in BMW AG

- Consolidate various forwarder delivery status reports and provide to dealers

Dealer coaching on parts ordering (e.g. new dealers)

- Provide coaching and explanations to dealers via phone or e-mail, if dealers did not follow properly the ordering process.

- Explain supply chain or ordering process, if requested by dealer

- Provide coaching on order tracking and tracing, if required

Administration tasks

- Update dealer customer profile regularly

- Issue engine certificate request by dealer

- Reporting

Dealer order pattern monitoring

- Review weekly order ratio for VOR, rush and stock orders according to agreed ratios

- Calculate handling charge to dealers in case of exceeding order ratio

- Analyze order pattern of dealers on monthly basis and highlight findings to dealers

Other tasks assigned by line manager.

Qualification:

- Bachelor Degree with major in Business Administration/Logistics or related area.

- At least 4 years experience in customer service with logistics background, automotive industry working experience preferred.

- English and Chinese business fluent

- IT knowledge (MS Office, SAP R/3, Warehouse Management)

- Detailed and accurate

- Hard-working

- Reliable and independent

- Multi-tasking

- Flexible and able to work under pressure

- Open-minded and willing to work in multi cultural environment

- Positive attitude and customer orientation

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。