深圳招聘

ITO运维管理高级工程师

Job Description & Responsibilities:
As a Subject Matter Expert of IT Operations and Maintenances, you are responsible to manage and optimize IT Service Management process for IT infrastructure and customer operations. You will also responsible to develop, implement and improve KPIs, policies, procedures, guidelines and work instructions of the IT outsourcing projects.

Key responsibilities include:
1. Provide leadership to the IT outsourcing projects in different regions with a broad set of responsibilities; manage tactical and strategic activities with focusing on IT Service Management;
2. Develop IT outsourcing delivery model/framework and enforce industry best practice (such as ITIL & ISO 20000);
3. Carry out build, transition, transformation or operation for the IT outsourcing projects such as data center and cloud solution;
4. Provide the business requirements to the Research and Development department for the development of IT Services Management platforms;
5. Prepare training plans to code with new service and product deployment; and
6. Travel to support sales and operation activities.

Requirements:
1. Degree holder in Computer Science or equivalent;
2. Minimum 3 years’ work experience in IT service management and operation;
3. At least 2 years practical knowledge of ITIL such as Change management, Incident management, Problem management and Services level management etc;
4. Implementation experience of ISO 20000 certification;
5. Good understand of IT service management platforms such as Remedy;
6. Required experiences / knowledge of at least two of the following areas:
o IT Platform –Midrange, Storage or Middleware platforms ;
o Network & Security infrastructures - such as firewalls, routers, switches, SIEM, Intrusion Detection and Prevention Systems;
o IT Operation – IT Monitoring, IT hosting or batch job scheduling;
o Data Center Management or Data Center Efficiency best practice
o Virtualization or Cloud services
7. Excellent written and verbal communication skills in English;
8. Proficiency in Mandarin and ITIL Certification will be an added advantage; and
9. Intensive Travel required.
Working location：Shenzhen, China

我们是华为，诞生于1987年。
在成长的过程中，我们脚踏实地、奋勇向前。

我们一直专注于ICT领域，为运营商、企业客户和消费者提供有竞争力的ICT解决方案、产品和服务。
30年来我们不断积攒实力，如今已拥有来自全球170多个国家和地区的客户，全球三分之一的人口因华为受益。

我们为员工提供：
▲"华为大学"、"iLearning"、"导师制"等健全的培训制度；
▲"专家管理双通道模式"的晋升途径；
▲全球化的工作机会及视野。

我们始终坚持“以客户为中心，以奋斗者为本”。
只要你踏实肯干，华为就是你施展人生抱负的舞台。

加入华为，与技术大牛共事，与行业精英一同成长。
加入我们，你可以自带主角光环！

联接，就像空气和水，慢慢融入生活的每个角落。
我们期待与你一起共同探索全联接世界，共同领跑未来！