深圳招聘

JOB PURPOSE:
The Customer Service Supervisor is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers and thus satisfy their needs.

PRINCIPAL ACCOUNTABILITIES:
1)Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
2)Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a weekly basis.

JOB CONTENT (PRIMARY & SECONDARY FUNCTIONS):

1)Backorder Management
TOPs management
Customer / Future Backlog & MRP Forecast report
CRD management via OMA
2)Order Shipment Process & Coordination
Order release (manual order shipment account) based on shipvia
Manage Price and/or Credit/Watch change queue
Shipment release (manual order shipment account) based on consol day pre-determine by Customer based on shipvia
Coordinate with Shipping Team in Corp_CDS team for shipment out of MADC & EMEADC
Support in maintaining of Warehouse (WHI) and Shipping (SHP) instructions as determine by Sales with Customer
Handle query and liaise with CSR_SSS team on freight & logistics issues
3)Daily Work Process of Team Members
Provide mentoring support to CS Specialists under their care by providing guidance on daily work process
Process and performance ehancement of CS Specialist in providing training & sharing of knowhow with their background experience
Assist the Supervisor and/or Manager in identifying and improvement on current work process & load as prescribe in the CSS productivity chart/guidelines
4)Team Management
Responsible for the Day to Day management of all Customer Service Specialist and Senior reporting under her
Participate in the CS Team Performance review by providing concrete and objective base performance indicies
Assist and participate with the AP Full Service Centre management in meeting the Department, Company and Corporate objectives
Track & monitor the team member’s Work performance in relationship to their Training and Development needs
5)Miscellaneous

CREDENTIALS:

QUALIFICATIONS
Minimum requirements: Degree or Diploma equivalent in Electronics

EXPERIENCES
Minimum requirements: 3 – 5 years experience in a customer service capacity or equivalent in related industry

COMPETENCIES
Good interpersonal skill with a high level of initiative and drive – motivation skills set
Decision making ability
Accurate data entry skills & record keeping - Accoutability
Understand basic Computer system & IT related skills
Good oral and written communication skill
Pleasant and patient personality with excellent service mindset
Basic knowledge and understanding of transportation modes (air and ocean)
Good interpersonal skill with a high level of initiative and drive
Ability to plan & priortize team members daily, weekly and monlthly objectives & goals

富昌电子是半导体、无源器件、连接器和机电零部件分销及营销领域中世界级领先公司及创新者。我们的经营业务遍布美洲、欧洲和亚洲的42个国家、169个城市或地区。

我们最宝贵的资产是我们的员工。富昌全球团队招募于不同的背景。我们的优势在于知识、热情和经验。我们的员工有一个共同的理念 - 成就客户。我们是唯一一家能向全球客户提供24小时产品营销及专业知识的电子元器件分销公司。

作为电子元器件唯一真正的全球分销商，富昌电子定位独特，支持全球各种规模的客户，已服务于电子产业40余年。通过我们的高级工程项目，我们不断推介新的创新项目、前沿技术、优质服务及侧重应用设计（Design-in）。