深圳招聘

JOB PURPOSE:

The prime responsibility of the role is to work within the Asia Pacific MIS Helpdesk area offering first line IT support to the user community. The types of the support issue will vary and can be unpredictable, therefore, it is important to maintain a flexible approach and be able to handle a multitude of queries establishing the relevant priorities and needs of the internal customer base.

JOB CONTENT (PRIMARY & SECONDARY FUNCTIONS):

1.To be the front line MIS Support for queries in regards to: software, hardware, and peripherals.

2.To answer helpdesk calls; logging of helpdesk calls; responding to helpdesk emails; determining the level of response required; and escalating problems to the second line team where appropriate.

3.To undertake the necessary installation of the hardware and software portfolios required by the company. This includes new users, upgrades and telephone system management.

4.To oversee the multi-function devices (production printers): maintaining consumable levels; managing output; resolving issues.

5.To act as a back up support for the Support Analysts.

6.Monitoring of the network and servers connectivity through the monitoring tools ensuring that the connectivity are up at all times.

7.Additional projects or duties as the management at times may require.

QUALIFICATIONS:

1.Diploma in IT or equivalent.

2.At least 1 year of working experience in an IT Helpdesk environment.

3.Possess a good general knowledge of IT and be proficient in a number of computer packages including but not limited to: Microsoft Windows, Microsoft Office.

4.Highly organized, able to work under pressure and maintain extensive attention to detail.

5.Possess excellent communication and interpersonal skills.

6.Able to work under own initiative and as a member of the team.

富昌电子是半导体、无源器件、连接器和机电零部件分销及营销领域中世界级领先公司及创新者。我们的经营业务遍布美洲、欧洲和亚洲的42个国家、169个城市或地区。

我们最宝贵的资产是我们的员工。富昌全球团队招募于不同的背景。我们的优势在于知识、热情和经验。我们的员工有一个共同的理念 - 成就客户。我们是唯一一家能向全球客户提供24小时产品营销及专业知识的电子元器件分销公司。

作为电子元器件唯一真正的全球分销商，富昌电子定位独特，支持全球各种规模的客户，已服务于电子产业40余年。通过我们的高级工程项目，我们不断推介新的创新项目、前沿技术、优质服务及侧重应用设计（Design-in）。