深圳招聘

Job Summary:
The Customer Service Specialist will be responsible for providing outrageous customer service to both internal and external customers.

The successful candidate will join a committed and successful Operations team. Together, we will be leaders in the development of the Senior Living industry, creating and delivering innovative products and services that improve the quality of life for seniors in the USA and China.

Reports to:
Business Process Outsourcing Manager, Direct Supply Trading (Shenzhen)


Major Duties & Responsibilities

1. Act as initial point of contact to customers and able to introduce the company and product/service offerings.
2. Receive calls and emails from internal and external customers, and proactively communicate with related colleagues to collect the information needed and reply to customers on time.
3. Create Customer Complaints/Questions Database and keep track of each item until it is closed.
4. Clearly document actions taken to solve the complaints/questions and build a Case Study manual.
5. Closely connect with Product Supply Team and Sales Team to learn products and customer information to enhance customer’s satisfaction.
6. Complete special projects as assigned.


Required Knowledge, Skills & Abilities

1. Diploma or Bachelor’s degree in Business Administration, International Trade or Business English.
2. Good at using Microsoft Word, Excel, PPT etc.
3. Good communication skill and able to coordinate and organize multiple parties to reach a shared goal.
4. High sense of urgency and demonstrated ability to escalate issues appropriately to leaders.
5. Strong customer service attitude, highly organized with great attention to detail.

DIRECT SUPPLY TRADING (SHENZHEN) CO., LTD is the Asia/Pacific liaison office of Direct Supply, the largest provider of equipments and services to the USA Elderly Healthcare (Nursing Home) Industry. This is an exciting opportunity to join our entrepreneurial team in the early stages of its development and rapid growth.