深圳招聘

Job REQUIREMENTS:

1. Good oral and written English and Mandarin
2. Minimum 40 WPM in English and 40 WPM in Chinese
3. Excellent active listening skills
4. Team work, good communication skills and self-motivated ;linear and logical troubleshooting skills
5. Basic working knowledge of Microsoft Windows operating systems and office
6. Accept flexible shifts
7. 1 year or above experience in Customer service preferred CET 4 with university degree is must ;
RESPONSIBILITIES:

1. Answer incoming phone calls and solve customer's inquiry in time
2. Summarize and provide customer feedback to manager
3. Accurately create case and operate in tools
4. Handle and escalate customer complaints
5. Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied 6.Perform related duties as assigned
6. Candidate who can accept night shift is must

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。