深圳招聘

ID Town Youth Hostel Organization, Kuichong/SZ
iDTOWN青年旅舍，葵涌/深圳

Position:Operations Director
职位：日常运营主管
Reports to: Youth Hostel Manager
直接上级：青年旅舍总经理
? Overseesguest related operationsof the hostel;
? Partners with other business units to communicate guests’ feedback;
? Ensures guest satisfaction and loyalty;
? Creates and manages events to promote youth hostel.
? 监督青年旅舍与顾客相关的日常管理工作；
? 与其他部门协作，负责顾客沟通以及及时反馈顾客意见；
? 培养顾客的满意度以及忠诚度；
? 策划以及负责执行青年旅舍的推广活动。
JOB RESPONSIBILITIES工作职责描述:
? Manage hostel’s operational processes to assist hostel management and admin functions;
负责旅舍日常运营工作以协助完成旅舍管理工作以及其他行政事项；
? Follow a process, from guests’ walk in to exit, to aim ultimate satisfaction by the guest and an insurance to rebook;
负责顾客全程入驻，以最大化顾客的入驻满意度为目标，确保顾客的二次入驻；
? Lead the daily room cleaning and set up process with housekeeping staff to ensure spotless room comfort and hygiene;
指导日常客房清理工作，负责与客房清洁人员建立管理规范，以保证客房干净、舒适卫生；
? Work with admin and technical team for proper functioning of the room, including technical fixture and equipment (power supply, A/C, hot water, etc.);
与行政管理与维修团队协同工作，保证房间的设备正常运作，包括了技术维修以及设备维护（如电源、空调、热水等）
? Liaise with in-house guests continually to understand their needs and concerns, in an attempt to improve hostel’s services and keep proper record of all complaints/resolutions;
负责入驻顾客的联络沟通工作，以明白顾客的需求以及顾虑，藉此不断提升旅舍的服务质量。同时需要做好顾客投诉以及解决方案的相关存档工作。
? Direct kitchen and service staff timely and as per processes issued, from pre-breakfast to post-dining, to ensure most welcoming ‘mise en place’ for the café and event operations;
指导厨房以及服务人员提供及时高效的服务，工作内容覆盖早餐准备到晚餐打烊的工作，保证提供咖啡厅以及其他活动的餐前准备工作。
? Create and implement, in accordance with regulations and standards, a priority hygiene procedure, making sure that all staff are trained and inspected per its articles;
制定以及执行卫生户管理规定，包括日常规章制度以及标准，确保所有员工接受到相关培训以及受到日常监督管理工作；
? Assist management in creating plans and promotions both for hostel accommodations as well as lobby functions, such as F&B menus, weekend events, meeting functions and yoga sessions;
策划以及协助管理旅舍销售活动以及公共区域活动，例如餐饮服务菜单、周末特别活动、会议以及瑜伽课程等。
? Ensure proper functioning and cleanness of laundry services, both for the guests as well as hostel’s own needs;
保证旅舍洗衣服务的正常运转，以满足旅舍顾客以及旅舍自身的需求。
? Control rooms, public spaces and bathrooms/toilets in an attempt to drive betterment in cleaning and comfort conditions;
对客房、公共区域以及淋浴间/厕所进行监管，力求不断提升卫生以及舒适的住宿环境。
? Request garden related services from town management to maintain a naturally and welcomingly beautiful outer space, including retreat area;
与园区管理层就园林服务提出相应的要求，以打造自然、舒适以及美观的外部空间，包括旅舍的后院空间。
? Be in close communication with all staff and management team, including ID Town, in order to receive assistance in promoting hostel and events organized;
与所有工作人员以及管理层（包括园区所有工作人员）维系良好的沟通，以保证能够在配合旅舍与园区的各种活动。
? Keep sight of policies and procedures to detect and address fraud and corruption issues during operational steps, including cheating, harassment and theft by hostel personnel;
根据旅舍政策以及管理流程，监察运营过程中诈骗、贪污、骚扰以及旅舍员工盗窃行为。
? Attend management and staff meetings, support night operations as needed, and transact other operationalduties as assigned;
参加管理层以及员工会议，在需要的情况下负责夜班的值班工作以及其他上级指定工作。
? List weekly/monthly furniture and accessories to be replaced, repaired or relocated in or out of the hostel;
对旅舍内外需要更换、维修、重新摆放的家具制作周报告以及月度报告
? Generate synergies among staff and partners to contribute to hostel’s income raising and cost saving efforts;
协助雇员以及同事尽可能提升旅舍经营收入以及节省成本。
? Support management in creation and maintenance of hostel’s website as well as on matters related to communication with the agents and partners, such as hostel associations.
负责旅舍网站的维护管理，以及与机其他旅游机构、合作伙伴、青年旅舍总部的管理


JOB AUTHORITY工作权限:
? To directly manage Housekeeping and Service staff of hostel;
直接管理旅舍客房服务部门
? To resolve guest complaints at sight when delay is a major concern;
立刻解决顾客投诉
? To schedule inspections and training perapproved plans;
根据事先通过的提案，制定各项检查以及训练工作
? To order consumables within limits specified by hostel management.
根据旅舍的管理需求，进行日常消费品的预定采购工作

QUALIFICATIONS相关资质要求:
? Bachelor’s degree in a related field;
相关专业的本科学历
? 4+ years job position in similar functions;
4年以上的类似工作岗位的工作经验
? Experience withinhospitality and/or entertainmentindustries;
在酒店管理或者活动策划行业有一定的经验
? Possession of soft skills and good communication at all levels;
具备较好的社交礼仪与沟通技巧
? Capability of tender and calm approach to issues and conflicts;
有能温和以及冷静处理摩擦冲突的能力
? Team management and leadership qualities;
团队管理以及具有领导能力
? Basic written and verbal English in addition tonative language, Mandarin/Cantonese;
普通话/广东话，有基本的书写以及对话能力
? Proficiency with basic PC applications;
有基本的电脑操作能力
? Strong prioritization and interpersonal talents;
有良好的工作计划能力以及人际社交能力
? Collaborative skills and ability to work well within the hostel team, including adherence to core values and dynamic hospitality industry culture;
良好的协同工作能力，能够与旅舍管理团队实现团队合作，并且在工作过程中，坚持核心价值观以不断学习酒店行业文化。
? Ability to work with and influence senior management;
有能力有高层管理人员一同工作并且愿意配合提供一线服务意见。
? Ability to work in a fast-paced, deadline-oriented and vigilant environment;
接受高效工作环境、任务截点管理以及警惕性高的工作环境
? Self-motivated with critical attention to detail, deadlines and reporting.
不断自我激励，特别在细节管理，时间截点以及及时汇报等方面。

       深圳市满京华投资集团有限公司成立于1998年，凭借专业的资本运作和高效的资源整合，在历经近二十年的锐意革新和稳健发展后，现已成长为涵括文化运营、地产开发、教育、汽车、服务五大业务版块的综合型投资集团。目前已投资控股二十余家二级企业，总资产规模达500亿元，员工逾三千人。

    深圳市满京华投资集团有限公司以“文化地产革新者”为愿景，践行“文化+地产”的战略方向，实现多元化的布局，高质量的增长。秉承“厚德载物，成就百年”的企业经营哲学，始终贴合时代需求，在各个业务领域不断追求突破创新，将企业的发展与城市升级更新相结合，不断改善都市人居生活。至今已成功打造“安骅汽车”、“艺展中心”、“艺象iD TOWN”、“中央西谷大厦”、“喜悦里”、“SOHO兿峦”等知名子品牌。