深圳招聘

ID Town Youth Hostel Organization, Kuichong/SZ
iDTOWN青年旅舍，葵涌/深圳
Position:Night Duty Supervisor
职位：夜班监督员
Reports to: Youth Hostel Manager
直接领导：青年旅舍总经理
? Undertakes sole responsibility of night operationsof the hostel;
? Ensures comfort and security for guests at night;
? Maintains vigilance against any emergency situation at night.
? 独自承担旅舍的夜间管理；
? 确保夜晚到店旅舍的安全及舒适；
? 对夜晚可能发生的任何紧急情况保持警惕
JOB RESPONSIBILITIES职责描述:
? Manage hostel’s night operationstimely and accurately as sole in-charge, ensuring consistent safety and security as top priorities;
负责青年旅舍的夜间管理，作为夜间的独立负责人，保证服务的有效性、准确性，并且将保证旅舍安全作为首要工作任务；
? Take direct role in Front Desk operations at night to ensure check in, check out, payment, and profitability, and control costs and quality standards to insure total guest satisfaction;
在夜间负责前台的工作，保证旅客入住、退房、付款以其他服务能够正常进行，同时控制成本以及保证服务质量以确保顾客的入住满意度。
? Liaise with Dir. of Operations to support area cleaning and set up process with night staff to ensure comfort and hygiene;
与日常运营主管协作以确保夜间清洁人员的工作流程可到达旅舍舒适卫生的标准。
? SupportAdmin Director for proper technical functioning, in cases where noise-free fixing and maintenance can be implemented at night;
为行政主管提供技术支持，确保夜间无声的修补或维护工作的正常运行。
? Be availablefor guests’ concerns and demands, and take responsibilityin improving hostel’s serviceswithfeedback to Dir. of Operations;
对顾客建议要求做出及时回应，并且有责任向的日常运营主管进行汇报，以不断提升旅舍的服务。
? Maintain all relevant contact information to apply to in case of emergencies, internal and external, up to date, and ensure prompt communication when necessary, especially fire and medical aid;
对各紧急联系部门的联系方式做好记录，并且进行定期更新。在发生紧急状况时，特别是遇到火灾以及急救事故时能够做到及时有效的处理。
? Ensure quickest evacuation, in case of an emergency, acting as first point of contact for guests and the emergency services;
负责在发生紧急状况时的疏散工作，在发生紧急状况时，将通知顾客以及实施紧急服务作为第一要点
? Control commonareas and toilets regularly to excel the hostel in hygiene, cleanness and comfort conditions, and complete security checks at determined intervalsthroughout the night;
对公共区域、洗手间进行控制，保证旅舍在卫生、清洁以及舒适度上更加优化，并且在夜间完成指定区间的安全检查工作。
? Be in close communication with management team, including ID Town, in order to receive assistance in achieving night duties;
与管理团队进行密切的沟通，包括与园区团队，以确保可以夜间管理的相应支持。
? Keep sight of policies and procedures to detect and address fraud and corruption issues during night operations, including cheating, harassment and theft by personnel or third parties;
根据旅舍政策以及管理流程，监察运营过程中诈骗、贪污、骚扰以及第三方的盗窃行为
? Get continual access to all promotions, events and pricing, to provide information to guests, on request;
对旅舍所有的促销活动、事件以及价格熟悉掌握，并且根据顾客需要提供相应信息。
? Attend management and staff meetings as appropriate, support day operations when needed, and transact other operationalduties as assigned;
参加管理层以及员工会议，在需要时负责白班的工作以及完成其他上级指定工作
? Retain records and prepare reports as needed during or at the end of night shift, e.g. Front Desk transactions, management log, fire safety, revenue, inventory, inspection and maintenance.
保留记录，期间或在夜班时需要准备报告，如前台交易，日志管理，消防安全，收入，库存，检查和维护。

JOB AUTHORITY工作权限:
? To leadnight staff of hostel;
直接管理旅舍夜班员工
? To resolve guest complaints promptlyif delegation risks resolution;
在得到授权的范围内，及时处理顾客投诉
? To schedule inspections and training perapproved plans;
根据既定工作计划，安排监督以及培训工作。
? To initiate emergency procedures at night shift.
上夜班时启动紧急管理流程
QUALIFICATIONS相关资质要求:
? 3+ years job position in similar supervisory functions;
3年以上相关工作经验
? Experience in night operations in services or industry;
在服务或其他行业有夜班工作经验的
? Capability of promptand logical action to issues and conflicts;
合理处理问题以及冲突的能力
? Leadership qualities, especially in challenging environments and crises;
具有领导能力，特别是在环境维护以及危机处理上
? Basic written and verbal English in addition tonative language, Mandarin/Cantonese;
普通话/广东话，有基本的书写以及对话能力
? Proficiency with basic PC applications;
有基本的电脑操作能力
? Strong prioritization and interpersonal talents;
有良好的工作计划能力以及人际社交能力
? Collaborative skills and ability to work well within the hostel team, including adherence to core values and dynamic hospitality industry culture;
良好的协同工作能力，能够与旅舍管理团队实现团队合作，并且在工作过程中，坚持核心价值观以不断学习酒店行业文化。
? Ability to work with and influence senior management;
有能力有高层管理人员一同工作并且愿意配合提供一线服务意见
? Ability to work in a fast-paced, deadline-oriented and vigilant environment;
接受高效工作环境、任务截点管理以及警惕性高的工作环境
? Self-motivated with critical attention to detail, deadlines and reporting.
不断自我激励，特别在细节管理，时间截点以及及时汇报等方面

       深圳市满京华投资集团有限公司成立于1998年，凭借专业的资本运作和高效的资源整合，在历经近二十年的锐意革新和稳健发展后，现已成长为涵括文化运营、地产开发、教育、汽车、服务五大业务版块的综合型投资集团。目前已投资控股二十余家二级企业，总资产规模达500亿元，员工逾三千人。

    深圳市满京华投资集团有限公司以“文化地产革新者”为愿景，践行“文化+地产”的战略方向，实现多元化的布局，高质量的增长。秉承“厚德载物，成就百年”的企业经营哲学，始终贴合时代需求，在各个业务领域不断追求突破创新，将企业的发展与城市升级更新相结合，不断改善都市人居生活。至今已成功打造“安骅汽车”、“艺展中心”、“艺象iD TOWN”、“中央西谷大厦”、“喜悦里”、“SOHO兿峦”等知名子品牌。