深圳招聘

ID Town International Youth Hostel Organization, Kuichong/SZ
Team Position: I-Sell (Sales Assistant)
职位：销售主管
Reports to: The Coach (Youth Hostel Manager)
直接上级：青年旅舍总经理
? Assists core management processes;
? 协助核心管理流程
? Directs active sales processes and participates in marketing;
? 开展积极有效的销售工作和参与市场营销
? Becomes primary “window” of guest satisfaction at check-in and check-out.
? 作为客户入住和退房的满意度的主要信息接收窗口

JOB RESPONSIBILITIES:
工作职责描述
? Assist hostel manager in all core functions, especially communication, meeting, public relations and total satisfaction;
? 在所有的核心事务中协助青年旅舍总经理，尤其是语言交流，会议，公共关系和整体满意度等事项；
? Implement active sales operations of the hostel, including via YHA and agents, dotcom sites, major local organizations and direct contacts in accordance with management policies and sales strategies;
? 按照管理制度和营销策略，采取积极有效的销售经营措施，包括通过中国青年旅舍协会和旅行社合作，互联网网站，当地主要组织机构和与客户直接联系等销售渠道；
? Participate in marketing activities, such as printed information, advertisement, media relations and exhibitions;
? 参与市场营销活动，例如印刷广告信息，与媒体联系和做展览；
? Pay demanded or planned visits to potential or existing guests, such as local associations, international or national organizations, commercial groups and sporting clubs;
? 有计划的去拜访潜在客户和现有客户，例如当地社团协会，国际性或者国内组织，商业团体和运动俱乐部；
? Prepare group offers based on set sales figures, targets and rates, and advice promotional rates, periods and discounts in an attempt to increase revenue;
? 做好准备团队服务工作，通过制定销售数据图表，销售目标，销售率和建议促销率，促销时间和折扣等方法来提高利润；
? Stay vigilant to reply hostel’s main phone and email requests on a timely manner, or ensure replacement when away from the post;
? 保持警惕性，及时回复青年旅舍的主要电话和邮件，当离开岗位时要确保能以其他方式进行回复。
? Be the point of contact at check in, whenever possible because of other duties, to assist fast and flawless operation and insurance to assign correct room package;
? 在顾客办理入住手续时作为主要接触人，在不影响自身工作下兼任其他职能，协助实施快速和不出错的流程保证正确分配房间用品；
? Ensure smooth check out, when on duty by the Greeting Desk, especially concerning attitude, correct billing, satisfaction inquiry and revisit;
? 在前台值班时确保流畅的退房手续，尤其要保持热心的态度，正确的结算手续和满意度调查；
? Support Greeting Desk operations, in addition to check in and check out, whenever possible, including booking, blocking, communication, issue resolving, extras, keycard and guidance;
? 在不影响自身工作下支持前台运作，除了入住和退房手续办理以外，也包括订房，遇到阻碍，与客户交流，解决问题，额外的事项，门卡使用，引导。
? Collaborate with Host/Hostess to promote and sell events planned among the lobby functions, such as dinners, meetings, cultural events and the like;
? 根据大厅现有功能，与主办方合作推出促或销售活动计划，比如晚餐，会议，文化活动等类似活动；
? Translate necessary sales or other significant documents prepared by management into Chinese, or vice versa;
? 根据管理需求，翻译必要的针对销售或者其他有用的中英文文件成英文或中文；
? Act as interpreter between English-speaking manager/guests and hostel staff during introductory gatherings, public communications or other important meetings;
? 充当翻译员，在经理和顾客或者旅舍员工的相互介绍，日常交流和其他重要会议中；
? Communicate closely with all staff and management team, including ID Town, in order to receive assistance in selling and promoting rooms and events organized;
? 与全体员工和管理团队保持密切联系沟通，包括上级公司，取得其在销售和促销活动开展中的协助；
? Keep sight of policies and procedures to detect and address fraud and corruption issues during operational steps, including cheating, harassment and theft by hostel personnel;
? 时刻关注规章制度和程序，来发现和处理运营过程中的欺骗和腐败问题，包括行骗，骚扰和青年旅舍人员的偷窃行为；
? Attend management and staff meetings, support night operations as needed, and transact other operational duties as assigned;
? 参与管理和职工会议，在有需要的时候值夜班，和完成其他被分派的操作职责的任务；
? Generate synergies among staff and partners to contribute to hostel’s income raising and cost saving efforts;
? 在员工和合作者中起到协调作用，促进旅舍开源节流；
? Support management in creation and maintenance of hostel’s website as well as on matters related to communication with the agents and partners, such as hostel associations.
? 管理旅舍网页的创新和维护，还有与旅行社、合作者（比如青旅协会）交流合作等有关事项。


JOB AUTHORITY:
? To resolve guest complaints during Greeting Desk operations;
? 在前台值班时处理顾客的投诉问题；
? To offer rates and discounts based on approved targets;
? 为经核准的目标人群提供优惠和折扣；
? To schedule sale and marketing visits per approved plans.
? 根据经核准的销售计划来安排销售和营销访问。

QUALIFICATIONS:
? Bachelor’s degree in a related field;
? 相关专业的本科学历
? 2+ years job position in sales and marketing functions;
? 两年以上的销售或者营销岗位的工作经验
? Possession of soft skills and good communication at all levels;
? 拥有高情商和能与各类人群友好交流
? Good document creation skillsets, especially sales offers and letters;
? 良好的制作文件技能，尤其是销售签单和信件
? Fluent written and verbal English in addition to native language, Mandarin/Cantonese;
? 熟练的普通话或粤语，具备流畅的英语写作和听说能力
? Proficiency with basic PC applications;
? 熟练操作电脑
? Driving license;
? 有车牌
? Collaborative skills and ability to work well within the hostel team, including adherence to core values and dynamic hospitality industry culture;
? 良好的协同工作能力，能够与旅舍管理团队实现团队合作，并且在工作过程中坚持核心价值观和不断学习酒店行业文化；
? Ability to work with and influence senior management;
? 有能力与高层管理人员一起工作并配合提供一线服务意见；
? Ability to work in a fast-paced, deadline-oriented and vigilant environment;
? 接受高效工作环境、任务截点管理和警惕性高的工作环境
? Self-motivated with critical attention to detail, deadlines and reporting.
? 不断地自我激励，特别在细节、时间截点和及时汇报的方面

       深圳市满京华投资集团有限公司成立于1998年，凭借专业的资本运作和高效的资源整合，在历经近二十年的锐意革新和稳健发展后，现已成长为涵括文化运营、地产开发、教育、汽车、服务五大业务版块的综合型投资集团。目前已投资控股二十余家二级企业，总资产规模达500亿元，员工逾三千人。

    深圳市满京华投资集团有限公司以“文化地产革新者”为愿景，践行“文化+地产”的战略方向，实现多元化的布局，高质量的增长。秉承“厚德载物，成就百年”的企业经营哲学，始终贴合时代需求，在各个业务领域不断追求突破创新，将企业的发展与城市升级更新相结合，不断改善都市人居生活。至今已成功打造“安骅汽车”、“艺展中心”、“艺象iD TOWN”、“中央西谷大厦”、“喜悦里”、“SOHO兿峦”等知名子品牌。