深圳招聘

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Provide leadership and focus to assure delivery of key client support objectives while improving client satisfaction.
2. Manage internal and external customer expectations and deliver a high level of customer service.
3. Strive for continuous improvement of relationships with service providers, including RCT Japan / Taiwan.
4. Manage continuous client-centric process and quality improvement, seeking to improve efficiency through the sourcing of new equipment/systems to enable these improvements.
5. Ensure proper procedures are created and updated for managing the support of clients on the MTA platform.
6. Design and execute efforts to solicit ongoing input from clients to gain insight into improving client relationships.
7. Identify and implement programs and systems to improve throughput of client related issues while reducing recurring concerns.
8. Assess human capital continuously, coaching, motivating, and retaining staff; as well as coordinating bonus, reward, and incentive programs.
9. Define execution plans and scheduling commitments for the group.
10. Gather and interpret key performance indicators.
11. Analyze data on a daily, weekly, monthly, and quarterly basis to identify successes and areas of improvement.
12. Deliver on contractual and internal performance standards.
13. Work with Operations and Technology partners to conduct program analysis to support operational enhancements, program forecasting, and improved program planning.
14. Other, as assigned
?
QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor’s degree in Business or Information Technology. Other combinations of education and experience can be substituted as decided by management. Fluency in the spoken and written English language required.

REQUIRED KNOWLEDGE:

? MS Office and other electronic tools
? Knowledge of Remedy, preferred
? General knowledge of business and specific knowledge of process improvement techniques
? Retail Operations / Systems experience preferred
EXPERIENCE REQUIRED: 6 to 10 years of broad business experience plus at least four years of experience managing a Client Account Base, Technical Support Team, Client Support team, or Help Desk with a history of successful results. Experience operating in a multi-national organization preferred.
SKILLS/ABILITIES:

? Plan, organize, and direct activities related to activities of employees dealing with system production.
? Must have a valid passport and be willing to travel internationally as requested.
? Exercise good judgment.
? Perform a broad range of supervisory responsibilities over others.
? Communicate orally in the English language with customers, clients, and the public in face-to-face, one-on-one settings; in group settings; and over a telephone.
? Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
? Work cooperatively with others.
? Work safely without presenting a direct threat to self or others.

SHOPPERTRAK公司是世界500强泰科集团旗下全资子公司，于1989年成立至今，是世界上知名的客流量信息统计供应商，全球安装了超过15万点以上，每年计算超过400亿客流量，已经安装超过上千家购物中心和商场，2100多个零售品牌，服务于世界各地的世界500强零售业客户。总部设于美国，另设有16个分支机构分布在欧洲、澳大利亚、亚洲、中东，各地均有稳固的客户基础。SHOPPERTRAK用数码视频技术统计人流量，SHOPPERTRAK系统可快速采集精确的客流量数据并整合销售数据来做更好的决策。 SHOPPERTRAK的企业使命是结合专业客流量信息技术，项目管理服务及全方位售后支持，为客户提供优质的产品及服务为企业使命。凭借先进的监控系统及精密电子设备，迅速准确的为您多方面的客流状况，简单易懂。系统不但能精密计算出购物中心（MALL）和商店的顾客流量做到实时监控，更能透过完善周密的监察系统，将数据转化为简单扼要的图形报表格式，满足购物中心（MALL）和商店业主在经营管理决策的需要。


SHOPPERTRAK的企业使命是结合专业客流量信息技术，项目管理服务及全方位售后支持，为客户提供最优质的产品及服务为企业使命。凭借先进的监控系统及精密电子设备，迅速准确的为您多方面的客流状况，简单易懂。系统不但能精密计算出购物中心（MALL）和商店的顾客流量做到实时监控，更能透过完善周密的监察系统，将数据转化为简单扼要的图形报表格式，满足购物中心（MALL）和商店业主在经营管理决策的需要。