深圳招聘

Responsibilities:
Leadership Qualities:
1. Provide hands-on leadership and support to each business unit managers.
2. Exemplify the Element Fresh company culture via communicating and coaching of staffs.
3. Always lead by example, following company standard on all matters pertaining to operation, dealing with guests and staffs or colleagues.

HR Matters:
1. Building an effective work schedule for each restaurant, based on it unique operation flow
2. Put in effective checking procedure to ensure work hours are effectively control and productivity raised in all positions.
3. Communicate with National Restaurant Operation Director on talent pipeline, career plans and hiring needs on a monthly basis.
4. Implement HR strategies ensuring EF will be the employer of choice in the industry; build robust talent pipeline for future new store opening.
5. To conduct professional training and performance appraisal of staffs on a quarterly basis.
6. Always look out for creative hiring initiative.

Operation Matter:
1. To take charge of planning, establishing and improving the call centre implementation, management of call system, business standards and processes.
2. Manage the overall business operation of call centre customer service which includes incoming/outgoing calls, on line delivery orders, Apps and others channels of delivery orders.
3. Maintain daily activities log, organizing and collecting customer data, building and maintaining database, calling back to important customer, analyzing customer needs, submitting analysis report.
4. To take charge of call centre market operation and management, tracking business process, system optimization and work.
5. To take charge of team building and management of the team, providing training and guidance to the team. Improve consciousness of service staff through supervising their daily performance, implementing and promoting Element Fresh culture.
6. Researching and analyzing delivery market and customer profile, mastering and understanding the internal and external dynamic information of the company, reporting to the National Restaurant Operation Director in time and putting forward suggestions.
7. Choosing the right channel for promotion and publicity, formulating sales plan and marketing activities planning with Marketing department.
8. Meet at least once a week (every Monday morning at 11am) with National Restaurant Operation Director, to set weekly priorities and goals for the coming week and discuss the current week issues/events.
9. Monitor customer service levels to guarantee the highest level of service and always represent Element Fresh in the proper manner when dealing with customers and the community at-large.
10. Effectively manage Jett mystery diners program, communicate with respective GMs on report, training and follow up.
11. Be the link between operations and training team, participating in training sessions (as and when needed).
12. Build relationship for designated stakeholders (e.g. landlords, relevant government authorities and business community), and establish effective relationships.
13. To make quarterly business trip other region to audit Call Centre operation.
14. Participate in any events or other matters as delegate by Element Fresh management.


Skill Requirements:
Technical skills
1. General management
2. In-depth restaurant operations knowledge and delivery business
3. Relationship building and management
4. Human resource management
5. Financial management

Personal skills
1. Integrity
2. Results driven, strong sense of accountability
3. Leading people
4. Strong inter-personal skills at all levels
5. Passion for quality and customer satisfaction


Job Qualification:
1. College degree and above
2. Eight years of working experience in food and beverage service, with at least 3 year managing delivery call centre.
3. Must possess management experience in well known delivery catering companies.
4. Must possess experience managing call centre facilities, establishing address data base.
5. Must possess some marketing experience, keep to date market information.

    Element Fresh - 新元素公司是一家外资企业（美资餐饮连锁集团），从事高档西餐厅运营和管理，并且从事食品外卖的餐饮管理有限公司。

    2002年新元素进入中国，是健康餐饮的潮流缔造者。截止目前在9个城市拥有35家门店，分别遍布于北京、上海、广州、杭州、苏州、南京、深圳、成都及武汉。

    新元素品牌累积了近百万优质会员，拥有超过62个国家国籍的忠实粉丝。

    作为2010-2018年度中国杰出雇主奖得主，2009年度华东地区中国杰出雇主奖得主，新元素除了为每位员工提供了一系列优厚的薪资福利待遇外，更为他们配备了一套完整的培训手册，如岗位技能、食品安全卫生、英语课程等，为每一个新元素家庭的成员定制了一个巨大的发展空间！

    新元素也积极参与所在地区的发展，与大型赛事合作，倡导健康生活方式。
    成为上海网球大师赛以及中国网球公开赛的官方餐饮合作伙伴；
    支持公益组织“心连心”和“根与芽”的各项慈善活动；
    为社会提供了2000个工作机会，2009-2018连续9年被评为“中国杰出雇主”。
    
    我们的理念是：新元素相信营养、美味及乐享生活缺一不可！

    在新元素业务蓬勃发展的时期，欢迎有志于在餐饮行业发展的人员前来应聘。一经录用，公司将提供巨大的发展空间，完善的培训。

公司网址：********************
办公室（上海总部）地址：上海市长宁区长宁路88号长宁八八中心6楼606室
联系人： 人力资源部
邮箱：jobs@elementfresh.com 或 recruit@elementfresh.com