深圳招聘

Account Support Agent –Cantonese

Primary Job Responsibilities:
1.Respond to email/phone inquiries routed to Top merchant, solve customer’s inquiry in time
2. Outreach customers with product information and site navigation in Cantonese and Mandarine.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Summarize and provide customer feedback to management.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.

Job Requirements:
1. Good Cantonese speaking capability.
2. Good oral and written English skills.
3. Diploma holder or equivalent work experience preferred.
4. 1 year experience in a customer support environment preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet
7. Team work, good communication skills and self-motivated

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