Client Response Services
上海瑞趣数码科技有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-12-24
- 工作地点：北京
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语精通
- 职位类别：技术支持/维护工程师
职位描述
Job Requirements:
At least 3-5 years experience in Remote (on the phone) Technical Support field.
Should have good knowledge on Windows XP, Microsoft Office Suite.
Sound knowledge on basics of networking and understanding of LAN/WAN technology
Should have good knowledge and exposure working on Windows platform, Active
Directory, Computer Management and Citrix Platform.
Work exposure on Virtualized platform like VMWare, Citrix etc will be an added
advantage.
Should be a good team player
Good communication skills are a must.
Fluent in at least one of the following Asian Languages:
Mandarin, Korean and Japanese. (Oral as well as written would be a plus)
Native speakers or localized locations would be an advantage.
Flexibility to work during different day shifts. (No grave yard shifts or Weekends. Rarely
Saturday/Sunday on need basis for special projects)
Below are few preferred exposure domains :
> Financial Services sector as customer base
> Multi Culture and Global environment
> Customer base in Singapore as well as other Asian cities.
Job Responsibilities:
To handle Customer's query or problem over phone
Take ownership of all the calls coming into Service Desk
Periodically updating calls/customer on status
Provide timely resolution and effective documentation
Proactive and logical thinking in resolving problems
Make judgement as to when the problem has to be escalated to Client Services
Management and should follow-up on the calls to ensure that the user is updated and
close it once the solution to provided
Ability to work independently, analyze and make decisions with minimal supervision
Good Interpersonal communication skills to :
> handle High-touch clients and situations.
> form good rapport and long term relationships with business users
At least 3-5 years experience in Remote (on the phone) Technical Support field.
Should have good knowledge on Windows XP, Microsoft Office Suite.
Sound knowledge on basics of networking and understanding of LAN/WAN technology
Should have good knowledge and exposure working on Windows platform, Active
Directory, Computer Management and Citrix Platform.
Work exposure on Virtualized platform like VMWare, Citrix etc will be an added
advantage.
Should be a good team player
Good communication skills are a must.
Fluent in at least one of the following Asian Languages:
Mandarin, Korean and Japanese. (Oral as well as written would be a plus)
Native speakers or localized locations would be an advantage.
Flexibility to work during different day shifts. (No grave yard shifts or Weekends. Rarely
Saturday/Sunday on need basis for special projects)
Below are few preferred exposure domains :
> Financial Services sector as customer base
> Multi Culture and Global environment
> Customer base in Singapore as well as other Asian cities.
Job Responsibilities:
To handle Customer's query or problem over phone
Take ownership of all the calls coming into Service Desk
Periodically updating calls/customer on status
Provide timely resolution and effective documentation
Proactive and logical thinking in resolving problems
Make judgement as to when the problem has to be escalated to Client Services
Management and should follow-up on the calls to ensure that the user is updated and
close it once the solution to provided
Ability to work independently, analyze and make decisions with minimal supervision
Good Interpersonal communication skills to :
> handle High-touch clients and situations.
> form good rapport and long term relationships with business users
公司介绍
瑞趣Ruich是一家专业从事计算机网络系统服务的公司。主要提供 IT 网管服务、外包及常驻服务、网络综合布线、服务器部署、数据恢复、邮箱网站租用和计算机产品销售等服务。并为广大客户提供日常计算机使用小知识，提高使用效能。
公司一贯倡导以“诚、信、质”为本的经营原则，严格按ISO9001国际质量管理体系要素实施企业管。
在公司雄厚的技术能力的支持下，以承接政府机关、银行、商务大楼、小区智能化系统集成为首，同时将承接智能大厦和企业厂区的弱电系统集成工程，发挥公司在计算机网络、系统集成应用方面的特长和优势，为现代建筑小区、政府机关及企事业单位提供优质的服务；并在此基础上，同步发展与之相关的软件开发、信息增值服务、技术维护等信息产业服务市场。
公司本着“以人为本，服务社会”的总体经营思路，以及ISO9001国际质量体系要求的一贯认真负责的质量方针，向世人展示的不仅是先进的技术与优质的产品，更是想客户之想、服务至上的精神，以及追求卓越、永不言败的志向。
公司以“信息技术改造传统产业，智能科技创造文明生活”为目标，在创造优良业绩的同时，更为推动地区经济发展和社会综合效益不遗余力地奉献自己的力量，为社会承担更多的责任！
公司一贯倡导以“诚、信、质”为本的经营原则，严格按ISO9001国际质量管理体系要素实施企业管。
在公司雄厚的技术能力的支持下，以承接政府机关、银行、商务大楼、小区智能化系统集成为首，同时将承接智能大厦和企业厂区的弱电系统集成工程，发挥公司在计算机网络、系统集成应用方面的特长和优势，为现代建筑小区、政府机关及企事业单位提供优质的服务；并在此基础上，同步发展与之相关的软件开发、信息增值服务、技术维护等信息产业服务市场。
公司本着“以人为本，服务社会”的总体经营思路，以及ISO9001国际质量体系要求的一贯认真负责的质量方针，向世人展示的不仅是先进的技术与优质的产品，更是想客户之想、服务至上的精神，以及追求卓越、永不言败的志向。
公司以“信息技术改造传统产业，智能科技创造文明生活”为目标，在创造优良业绩的同时，更为推动地区经济发展和社会综合效益不遗余力地奉献自己的力量，为社会承担更多的责任！