深圳招聘

A. DUTIES & RESPONSIBILITIES:

HHGS:

1.Perform surveys for all types/modes of household moves

2.Instruct client regarding document requirements, insurance coverage, destination country information, services provided by Santa Fe

3.Estimate costs for each job

4.Prepare quotations for each type of job - both to local clients and for overseas agent bookings

5.Follow up of all quotations with clients

6.Input survey information into MM

7.Preparation of job instructions for Operations

8.Preparation of job invoices for entry into MM

9.Attend sales meetings to review prospect reports for each outstanding quotation

10.Use MM maintain client account information

11.Regular visit to corporate clients and maintain relationship

12.Attend social or chamber community activities

For Outbound HHGs:

1.Set appointments with clients for surveys for sales people

2 Enter survey information into MM computer system

3 Prepare survey files for sales staff and send move planner to customer prior to survey appointment.

4.Collect air/sea freight and agent quote as needed for sales to prepare quotation

5.Prepare quotation on behalf of Sales staff – if needed

6.Follow up on quotations on behalf of sales staff – if needed

7.Answer questions related to moving process to accounts / clients

8.Receive job confirmations from clients

9.Send packing confirmation letter to client and assist client / account with preparation / collection of export documents

10.Input job instructions into MM per sales staff notes

11.Contact client one day before moving date to ask if job is going as planned

12.Booking with shipping line/forwarding agents, container handling, forwarding coordination

13.Export permit application

14.Prepare & draft invoices in MM per instructions from sales staff

15.Assist in collecting payment on behalf of sales staff - if needed

16.Collect destination delivery report from agent

17.Maintain MM on behalf of sales staff.

18.Assist with miscellaneous monthly reports

For Inbound HHGs:

1.Coordinate assigned import shipments by air/sea/rail/truck per company procedures.

2.Coordinate import documentation, shipment status updates, and delivery details with individual clients and their corporate contacts per our company procedures and quality programs.

3.Coordinate import documentation, shipment status updates, and delivery details with our overseas agents per our company procedures and quality programs.

4.All phone messages email, and faxes requests for information from our clients, their corporate accounts and our overseas agents must be responded to the same day they are received.

5.Prepare import documentation and to meet our clients at their homes and offices.

6.Billing will be completed per the company policies.

7.Open, maintain and correctly store files per our procedures.

8.Up date the co-operate account sales persons shipment status.

9.Read all instructions from the oversea agents and bring to the attention of your manager any instructions that require clarification or that you do not understand.

10.Work overtime as required to complete your daily work requirements and will be required to work Saturdays during the peak season and on a rotating shift.

11.Inform insurance and damage issues to the Client Services Manager and are required to alert the Client Services Manager or your manager to any damages or insurance inquiries the same day they are received.

12.Important phone conversations with clients, accounts, and agents should be documented in the import folder.

13.Any Relocations inquiries or sales leads are required to be passed to the Relocation Department or Sales Manager the same day they are received.

14.Aadhere to all FAIM and ISO procedures.

Relocation:

Residential

1.Work closely as a team member with Branch Manager and the SF Relocation consultants

2.Compile date-base of developments expatriate accommodation

3.Compile date-base of existing clients

4.Develop business relationship with existing and new Property Owners or Developers.

5.Prepare the itinerary of home search

6.Perform Housing search as required

7.Provide the related documents in timely manner to assist to upload it in RA and TMS

8.Actively maintain services to clients for outsourcing - maid finding, school information etc.

9.Timely follow up services for the assigned clients and identify a suitable premises to their choice.

10Assist in negotiation progress with extensive knowledge of the current market and professional negotiating skills and ensure the best terms in accordance with the client’s housing policy are secured

11 Proceed to all the relevant paperwork to form the draft of Lease Agreement and make the modifications to the lease accordingly as discussed and agreed with the landlords/developers and the clients.

12 Supervise lease signing process and rent/deposit payment settlement

13 Assist clients on move-in program by inspecting major renovation work or preparation condition of leased premises in advance/upon completion of work and ensure the handover of the leased property goes smoothly

14.Follow up immediately on any questions or complaint which may arise or exist after clients move in during the whole actual lease term and check the service evaluation from clients

15. Assist in client’s lease renewal program by advising clients 2 months in advance before the lease expires, completing all relevant documents, renegotiating new terms with the landlord and also arranging signing of new lease agreement and returning any payments/security deposit if applicable

16.Maintain filing system for all client files and relocation information

17.Property map advising and market information collects administration.

18.Support and assist in development of any other programs deemed necessary by SFRS Manager

Customer Service:

Your objective is to ensure all Real Estate and Relocation accurate data are to be inputted and integrity checks to be done.

1.Work closely as a team member with Santa Fe Relocation Managers and Consultants

2.Update a daily calendar schedule

3.To ensure all Real Estate cases are input in Reloassist in timely manner

4.TMS and Reloassist accurate data entry for all Jobs including up load scanned contracts, and add notes.

5.Prepare TMS and Reloassist management report to Managers, i.e security deposit report and lease renewals.

6.Maintain filling system for Real Estate clients files.

7.Issue Invoices for Real Estate and collate the monthly Relocation Summary report.

8.Assist clients on Move in and Move out program by inspecting major renovation work or follow up for outstanding issues and ensure the handover of the leased property goes smoothly

9.Follow up immediately on any questions or complain which may arise or exist after clients move in during the whole actual lease term

10.Assist in client lease renewal program by advising clients 2 moths in advance before the lease expires, completing all relevant documents, renegotiating new terms with the landlord and also arranging signing a new lease agreement and returning any payments/security deposit

11.Develop business relationship with existing and new Property owners or Developers

12.Assist to apply Temp. Residence registrationcertificate

13.Actively maintain services to clients for outsourcing and coordination of:

A.Temporary Accommodation

B.Pre-move in checking

C.Car Leasing (Car and driver management)

D. Schooling

E. Language AssistanceLicense

G. Maid interview

H. Move in/Move out

I. Termination Lease

J. Lease renewals

K. Preparation of Welcome bag

L. Security Deposit Recovery

Immigration:

1.Collect documents from clients if it is helpful and convenient for them

2.Send clients the urgent reply for achieved percentage of scheduled progress

3.Sending emails with immigration procedures to our clients

4.Arrange clients to undergo medical check-up if necessary

5.Arrange Work Permit initial Applications for clients

6.Arrange Residence License initial applications for clients

7.Arrange Work Permit extension/amendment/cancellation applications for clients

8.Arrange Residence License extension/amendment/cancellation applications for clients

9.Follow up Work Permit application procedures

10.Follow up Residence License application procedures

11.Invoice all activities as we occur with approval SFRS manager

12.Produce and compile weekly client reports

13.Ensure that all immigration documents and certificates are obtained on time and meet the requirements of clients

14.Coordinate with colleague to achieve cases and solve problems

15.Liaise with the employer of clients to obtain the chopping on the related immigration application and extension forms

16.Obtaining Work Permit for China for our clients.

17.Obtaining Residence License for China for our clients

18.Obtaining Temporary Residence Registration Certificate for our clients

19.F or L visa application for China for our clients

20.Obtaining Employment License & Invitation Letter for China for our clients

21.Reminder the clients of permits expiry date 2 months prior to the expiry date and then follow up the renewal procedure

22.Explain procedure and concerns to our clients

Quality Standards

1.Be fully familiar with the ISO 9001 company quality policy, and follow the related work procedures with particularly as they effect the sales and service procedures

2.Be fully familiar with the ISO 14001 company environmental policy, and follow the related work procedures with particularly as they effect the sales and service procedures

3.Be fully familiar with the ISO 27001 company information security policy, and follow the related work procedures with particularly as they effect the sales and service procedures.

4.To coordinate with ISO Internal & External audit and follow-up with assigned work related with ISO.

5.To identify, review and report potential risk during offering services, take measures to avoid /reduce negative impact to SSF.

Requirement:任职资格

- 大专以上学历， 英语专业者优先

- 英语听说能力流畅

- 有3-5年相关工作经验，具有同类工作经验者优先

公司背景
作为华辉集团的一部分，华辉国际是一家全球性创新型外籍人员派遣管理公司，专注于在全球各地管理和提供高质量的签证，安居，搬迁，和人员派遣管理服务。 我们的核心竞争力在于支持公司及其员工的搬迁，并成功安置在新的国家和地区。 我们以一贯的高标准，本地化有效的支持和全球的视角，提供给客户***的派遣搬迁体验。 我们具备这个优势的关键在于，华辉的分公司横跨六大洲，各公司和部门共同协作来完成高质量的服务管理和交付。 华辉完全致力于以客户为中心的理念，我们的使命是：“让一些变得简单”。

我们的获奖服务包括：
派遣政策和派遣项目咨询
移民签证服务和工作许可证办理
搬迁服务
找房安居和学校搜索
语言文化培训
临时住宿登记和房地产管理买卖
家用物品的国际国内搬迁

As part of the Santa Fe Group, Santa Fe Relocation is an innovative global mobility company specializing in managing and delivering high-quality Relocation Services worldwide. Our core competence is supporting corporations and their employees as they relocate and settle in a new country. We provide these services at a consistently high standard, locally and globally. A key to this strength is the ability to manage our service delivery through our own operations across six continents. Santa Fe Relocation is fully committed to our customer-centric philosophy and to our mission: “We make it easy”.

Our award winning services include:
Policy Benchmarking and Mobility Consulting
Immigration Services, Visas and Work Permits
Relocation Services
Home and School Searches
Language and Cultural Training
Temporary Accommodation and Real Estate
International and Domestic Moving of Household Goods

联系方式：
市区办公室：上海市长宁区遵义路100号虹桥南丰城
外勤办公室：上海市青浦区天辰路