深圳招聘

Primary Duties / Responsibilities:
1.Respond to customer calls in a timely manner: Customers should be contacted within 1/2 hour of receiving a request for assistance.

2.Diagnose customer problems over the telephone by speaking with the appropriate person at the customer site and asking questions that are within the realm of his or her technical knowledge. Keep polite and supportive at all the times.

3.Try to resolve customer problems over the phone within a reasonable period of time. (Customer problems should be discussed over the phone only as the customer is willing to cooperate. The common case should be that this process should last for less than one hour.) If problems are not solved within that period, a Customer Support Engineer should be dispatched to the customer site. When a dispatch is necessary, the Response Center Expert should recommend parts, if needed, and assign activities to be performed at the dispatched engineer.

4.Provide phone support to CS Engineers, this is 2nd priority for RC service providing.

5.Escalate technical issues which cannot be solved within 8 working hours to Response Center Manager and District manager or CS Manager for system down over 16 hours.

6.Report unusual occurrences with both machines and customers to RC Managers.

7.Feedback customer’s suggestions for improvements to Orbotech’s offerings.

8.Make a recommendation to management for improvements to existing products and services, as well as ideas for new products and services.

9.Monitor and document software “bugs” in Orbotech equipment using company procedures so that R&D may be made aware of them and may work on removing them.

10.Attend to customer needs in a manner that achieves high customer satisfaction and enhances Orbotech’s good reputation.

11.Make visits to customers and repair of the system on an intermittent basis to refresh the handwork skill.

12.Study, test and share the S/W, ECO, FCO… before the field to implement.

13.Distribute Service & Application tips to all engineers.

Qualification:

1.University graduate on Electronics/Electrical/Mechanical/Computer Science or equivalent.

2.Minimum 1 year’s relevant experience , Fresh graduate can be considered)

3.Good command of spoken and written English and Mandarin .
4.Excellent interpersonal skill and proven record of a team player.

5.Good trouble shooting skill.

6.Customer oriented and good customer handling skill.

7.Familiar with Windows Word, Excel or other common PC applications.

8.Knowledge on Network, HP-Unix and Sun Solaris.

其实世界上每个电子产品的生产都在使用奥宝系统。
奥宝科技领导行业30年，是PCB裸铜板AOI业界先锋。奥宝科技的领先产品包括自动光学检测（AOI）设备及解决方案，印刷电路板（PCB）和AOI生产和程序控制系统，针对平面显示器（FPD）行业的测试和修复系统。公司还提供印刷电路板制前的电脑辅助制造（CAM）和工程软件解决方案。我们创新的 AOI、成像技术和计算机辅助制造 (CAM) 技术可以帮助电子制造商提高良率，使他们始终在电子产品的生产方面居于领先地位。 此外，我们还从事核医疗成像行业特殊应用产品的研制工作。 我们的子公司，Orbograph Ltd.为银行和其它金融机构开发并营销自动检验读取软件。
我们始终致力于为电子行业供应链中的专门应用开发，制造，营销和服务提供能够提高产量，改进生产的解决方案。客户包括所有印制电路板和平面显示器行业的主流厂商如富士康、三星、京东方、友达等。

公司分布
我们的总部、主要研发部门和工厂位于以色列，并在全球设有 35 多个办事处。 我们的市场、销售和客户服务团队网络跨越北美、欧洲、太平洋、中国和日本，能够将公司的专业知识和技术直接提供给全球客户。在中国，我们在 24个城市有自己的分支。

奥宝员工
在奥宝全球 1,700 名员工中，科学家和工程师的人数超过了四分之一，公司拥有超过520个专利。 我们的专家团队具有多学科背景，拥有最为先进的专业知识，可以开发提供最为先进的解决方案和技术，从而满足电子制造商提高竞争力并夺取市场成功的长远需要。

奥宝文化
奥宝提倡家庭般的工作氛围，每月组织生日会,早餐会，每季度向全公司分享最近的业务动态，褒奖杰出员工，听取员工意见，每年组织团队旅游，运动会，家庭日，部门拓展活动等一系列精彩的员工活动。

奥宝员工福利
除了国家规定的法定节假日以外，奥宝还为员工提供补充的带薪年假和带薪病假。带薪年假日数随员工服务年限增加。以及除了国家规定的社会保险和公积金以外，奥宝为员工提供补充医疗保险、年度体检等，每逢中秋、新年、员工生日，员工都会得到纪念日礼物或礼券。

奥宝培训
除了入职培训以外，奥宝给员工提供职业发展计划，海外培训机会，技术研讨，项目实践、学习支持等各种内部，外部培训计划。奥宝重视员工全方位发展，自员工加入起，公司即与您一起规划您的职业发展，为员工往技术专家或管理岗位的发展提供支持。公司提供全球各地的工作机会及有竞争力的薪酬和福利方案，助您提升和发展个人职业生涯。在奥宝，您得到的不只是一个工作，而是一个学习成长，自我完善的契机。

了解奥宝的空缺职位
访问奥宝科技官方网站****************人力资源页面或扫描二维码，就可以找到最新的职位招聘信息,并可以通过在线简历系统投递简历。

奥宝科技，成就你的未来！