高端医疗保险-Account Manager（续保）
普仕英才（北京）管理咨询有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-05-06
- 工作地点：北京
- 招聘人数：2
- 工作经验：二年以上
- 语言要求：英语精通
- 职位月薪：面议
- 职位类别：保险客户服务/续期管理
职位描述
Fundamental Components & Physical Requirements:
? Participates in the implementation process.
? Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member
? Communicates with middle management levels (Directors, Managers, Vice Presidents) within an organization and packages Aetna’s message to effectively engage the client
? Integrates technologies to optimize customer interactions and maximize efficiencies
? Develops and executes a business strategy that is aligned with customer’s and Aetna’s objectives including profitable revenue, membership growth and budget management
? Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs
? Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective
? Follows through on outstanding issues to the point of resolution
? Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation
? Develops strong relationships directly with customers, consultants and internal business partners
? Supports the customer’s overall profitability objectives and helps with the financial management objectives
? Mentors account service representatives
? To take responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative
Background/Experience Desired:
? 5 years industry or customer service experience
? Fluent in written & spoken English
? Excellent communication and interpersonal skills
? Knowledge of the PRC & international medical insurance market and core competitive set
Educational Requirements:
? Bachelor degree or equivalent experience
? Licensure as required by local authority
? Participates in the implementation process.
? Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member
? Communicates with middle management levels (Directors, Managers, Vice Presidents) within an organization and packages Aetna’s message to effectively engage the client
? Integrates technologies to optimize customer interactions and maximize efficiencies
? Develops and executes a business strategy that is aligned with customer’s and Aetna’s objectives including profitable revenue, membership growth and budget management
? Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs
? Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective
? Follows through on outstanding issues to the point of resolution
? Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation
? Develops strong relationships directly with customers, consultants and internal business partners
? Supports the customer’s overall profitability objectives and helps with the financial management objectives
? Mentors account service representatives
? To take responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative
Background/Experience Desired:
? 5 years industry or customer service experience
? Fluent in written & spoken English
? Excellent communication and interpersonal skills
? Knowledge of the PRC & international medical insurance market and core competitive set
Educational Requirements:
? Bachelor degree or equivalent experience
? Licensure as required by local authority
公司介绍
Pro-Matrix & Co is a China-centric recruitment firm with offices in Beijing and Shanghai
Our goal is to build a sustainable recruitment partnership with both MNC and Chinese local clients with a consultative business approach
Placement footprint across multi-sectors in the PRC region
Combining the advanced recruitment methodology with the deep talent market insight
Matrix portfolio management leveraged by both individual excellence and operational efficiency
Our goal is to build a sustainable recruitment partnership with both MNC and Chinese local clients with a consultative business approach
Placement footprint across multi-sectors in the PRC region
Combining the advanced recruitment methodology with the deep talent market insight
Matrix portfolio management leveraged by both individual excellence and operational efficiency