深圳招聘

沟通能力强，口语好，有过工厂物流经验最佳！
Objective: Providing customer and operational support to PCH’s Fulfillment process.(fulfillment means great service to our clients)

Responsibilites:

1. Customer service management:
Develop a good relationship with PCH clients to gain an understanding of their requirements. Provide clear and quick response to any client enquires. Resolve any exceptional or special issues as they arise.
2. Operation and process management:
Monitor all fulfillment key process indicators and investigate any deviations to operation performance. Communicate any special request we receive from the customer and implement any agreed processes. Responsible for set up of new client/vendor/product.
3. Project management:
Initiate and co-ordinate on new client setup through co-working with clients, facility and IT team to meet clients target requirements. Give training to the new clients on how to use the system and let them familiar with our process and system.
4. Financial management:
Monthly invoicing with 100% accuracy, monthly sales revenue forecast and margin analysis, weekly inventory monitor to reduce aged stock cost. Assistant to the client account manager on the quotation of some special cases.
5. Carrier management:
Track & monitor delivery performance per client and per carrier. Issue Claimed to carrier for late delivered packages issued in time, coordinate with carrier to resolve each exception. Keep tracking and updating all exceptions and claim log.

Requirements:
1. 5 years+ experience in fulfillment/logistics/customer service
2. Knowledge of supply chain, logistics, order fulfillment and distribution
3. Strong verbal & written English communication
4. Experience on ERP system and Excel report is preferred
5. Must be a self﹕tarter, able to work and resolve issues independently
6. Excellent analytical, communication and interpersonal skills and the ability to interact effectively
7. Be willing to take new challenges and willing to learn.
8. This position needs to be both a team and individual contributor.
9. Client relationship skills are required in this role.
10. The ability to best solve a problem quickly and effectively through utilizing various resources is also a must, along with the ability to maintain a positive attitude in a fast paced environment.

PCH International is a world class supply chain management company focused on the consumer electronics, personal computers, medical devices and telecommunications industries. PCH is in a unique position to offer integrated solutions from product design right through to Fulfillment direct to your hubs or end customer.

PCH offers exciting career opportunities to people interested in working in a fast moving and dynamic environment. Our multi-cultural environment is entrepreneurial in every respect where innovation is encouraged and rewarded. The rapid growth and expansion of the company means that with PCH you don't simply have a job - you have a career based entirely on your ability.