深圳招聘

Responsibilities:
- Provide comprehensive and detailed financial information and regular reporting to PC management and Porsche China
- Ensure that reliable, premium and comprehensive After Sales service is offered to all Porsche customers
- Develop and maintain accurate and consistent customer database through an appropriate customer/prospect follow-up process
- Monitor and analyse current services, parts sales and KPI data to develop new approaches to increase After Sales performance
- Develop and deploy After Sales strategies together with PC management
and/or Porsche China
- Develop and implement Service Marketing tools and customer retention programs to explore new ways of business
- Do all the respective planning and budgeting that is necessary to realise the strategy
- Ensure that all set targets by PC Management/Porsche China are completely and timely achieved (e.g. stock turn, training requirement, labour sales etc.)
- Establish, build and maintain ongoing working relationships with other departments in the PC
- Identify customer needs and match those needs with Porsche products and/or service offerings
- Ensure that overall After Sales processes are in line with Porsche standards and requirements
- Secure a clean, tidy and well maintained working environment and equipment
- Develop the After Sales team utilising performance management tools including coaching, mentoring and recommending appropriate training activities
- Observe market and competitors in order to adapt the strategy if necessary
- Utilise and provide guidance for necessary Porsche tools (e.g. PET, C@P, Porsche Partner Network (PPN), New Porsche Academy site (NPA), PIWIS, KPI, Service Manual, IMS, DMS etc.)
- Manage customer feedback that includes the organisation of an efficient complaint management process according to Porsche standards
- Provide where needed internal training within dealership
- Pursue, encourage, comply and exceed all standards, procedures and guidelines by Porsche / Porsche China
- Regular monitoring, analysing and enhancing of all established work related processes according to Porsche / Porsche China regulations
- Attend all relevant trainings provided by Porsche China
Requirements:
Education Level & Professional Qualification:
- University degree in relevant field of study required
Years of experience:
- At least 3 – 5 years of working experience as an After Sales Manager or in a similar position
- Experience in the premium automotive After Sales Business is preferred, preferably in an international environment
Functional / Professional experience, knowledge and skills required:
- Be a representative (“ambassador”) of the Porsche brand in all customer contacts and other aspects
- Excellent communication skills in Chinese, English is a plus
- Understanding and imposing Porsche corporate philosophy, image and identity
- Proven leadership skills and ability to manage and supervise teams
- Enthusiasm for Porsche products and services
- Professional and courteous attitude
- Excellent customer service mentality with ability to quickly build strong relationships
- Ability to make decisions & achieve objectives
- Honest and reliable personality
- Well-groomed appearance
- Self-motivated
- Ability to work independently as well as in team
- Works well under pressure
- Excellent organizational and analytical skills
- Willing to learn and to adapt to change
- Flexible and results-orientated working style
- Open minded attitude towards customers, prospects and trends
- Proficient computer skills (MS office, Lotus Notes and Internet)

　　历经百余年的商海磨砺，捷成已经从最初的一家贸易公司，发展成为专注于市场开拓和分销的集团企业，在其服务的行业扎下深厚的根基。捷成长期致力于中国，香港，澳门，台湾和韩国等地区发展，凭借专业的市场知识，为来自世界各地的商业伙伴提供开拓本地市场的有效途径。捷成广泛涉猎包括消费品，工业产品，饮料产品和奢侈品在内的多个行业，立志于为区域市场带来最优质的服务，以适应东亚地区瞬息万变的市场环境。我们非常重视我们的员工，并关注他们的事业发展。现有所述的职位空缺，诚邀不断求进的人仕加盟本集团。
　　福利：本司依法为员工缴交社保和公积金。员工及子女享有商业综合医疗保险。公司会为员工举行生日会以及组织年度外出旅游。
　　假期：正式在职员工可享有最高15天有薪年假和每年30天的有薪病假。
　　CSR（企业社会责任）－ 员工福祉：为了更好的关怀员工身心健康，公司定期会举行一些健康养生讲座、有氧操教授及孩子教育等课程。
　　Interested parties please send your full resume in both English & Chinese together with recent photo to Group HR Dept. at 23/F Guangdong Telecom Plaza 18 Zhongshan Er Road, Guangzhou, P.R.China. Post Code: 510081. E-mail address: ghrgz@jebsen.com
　　（有意者请将中英文简历并附上近照寄往：广州市越秀区中山二路18号广东电信广场23层，人力资源部收，邮编：510081，电子邮箱： ghrgz@jebsen.com）

　　We will use the confidential job application data only for recruitment within the Jebsen Group. Candidates who are not contacted within 6 weeks may consider their resumes filed for future reference.