深圳招聘

中文岗位名称：金融服务经理
English Job Title: Financing Services Manager

Responsibilities:

1. Business Management
- Provide General Manager with the business forecast budget and profit
- Manage and promote effectively auto financing and insurance products to meet the annual target
- Define market segment and develop marketing plan, strategies and business opportunities.
- Pay attention to market trend,monitor and analyze regularly customer needs, lost sales and competitor activities in the local market.
- Monitor regularly the performance of the F&I department against the budget
- Establish effective communication with other departments.
- Perform loss customer analysis and make counter strategies.
- Ensure compliance of all Jebsen group regulations, policies, LOA and SOPs, as well as agreements with external providers.

2. Auto Financing
- Familiarize regularly with normal Porsche and other financing products in the market
- Execute regularly Porsche promotion campaigns as required and also provide feedback
- Ensure good communication between Sales and F&I department for a smooth customer hand-over
- Ensure efficient and convenient customer application process
- Ensure that the auto financing advise is according to the customers needs
- Ensure that the complete auto financing process is according to Porsche Financing policies , external financing provider regulations and government laws
- Solve customer disputes.
- Offer updated financing products of Jebsen group panelists and initiate the financing program to strengthen dealership’s competitiveness
- Maintain stable relationship with Jebsen group panelists and co-organize marketing activities to better service customer needs.

3.Insurance
- Ensure that customer service of insurance products are according to the customers needs and benefits
- Coordinate with relevant departments on insurance related issues and critical customer inquiries
- Ensure efficient and convenient customer application process
- Ensure that the complete insurance process is according to external insurance provider regulations and government laws
- Support Aftersales department to negotiate labor rate and parts pricing discounts with insurance company
- Propose insurance companies and suggest suitable solutions to General Manager
- Solve customer disputes.
- Offer updated insurance products of Jebsen group panelists and initiate the insurance program to strengthen dealership’s competitiveness
- Maintain stable relationship with Jebsen group panelists and co-organize marketing activities to better service customer needs.
4.Reporting and Reconciliation
- Ensure regular reports on auto financing and insurance sales as required by dealership management as well as Jebsen group
- Coordinate and lead reconciliation between dealership and Porsche Financing as well as other external providers
- Ensure that customer database is updated with auto financing and insurance information
5.Claims Management
- Ensure sufficient information to Aftersales about the customer profiles and necessary documentation
- Ensure smooth insurance customer claim process between customer, Aftersales and insurance company
- Liaise with Aftersales, insurance company and related parties in escalated cases
- Familiarize regularly with the required insurance claim procedures and documentation of the insurance company
- Strengthen risk management and ensure the compliance of accident claim SOP
6.Customer Satisfaction Management
- Handle special customer complaints and manage immediate escalated customer cases with Marketing & CRM Manager
- Develop and improve customer satisfaction measures such as the streamlined of sales processes
7.People Management
- Manage the performance of subordinates by setting targets and monitoring results
- Develop and motivate subordinates according to their abilities and needs of the dealership
- Determine training needs and secure suitable training
- Provide continuously guidance, support and feedback to subordinates
- Facilitate a work environment for a good employee satisfaction
- Responsible for the recruitment and training of subordinates.


Requirements:
Education Level & Professional Qualification:
- University Degree majored in insurance, financing and/or business administration
- Insurance Agent Qualification Certificate(Should obtain during the probation period if not already have)
- Other qualification required by regulatory authorities

Years of experience:
Minimum 5 years working experience in insurance or financing related field, automotive wholesale or retail preferred

Functional / Professional experience, knowledge and skills requied:
Language & Computer Skills
- Basic Good written and spoken English (CET-4)
- Good MS-Office skills
Technical Knowledge/Hard Skills
- Solid knowledge of auto financing and insurance products
- Solid knowledge of auto financing and insurance related government rules and regulations
- Profound knowledge of customer relationship management
Other Generic Competency
- Integrity
- Confidentiality
- People management skills
- Communication skills
- Interpersonal skills
- Negotiation skills
- Leadership

　　历经百余年的商海磨砺，捷成已经从最初的一家贸易公司，发展成为专注于市场开拓和分销的集团企业，在其服务的行业扎下深厚的根基。捷成长期致力于中国，香港，澳门，台湾和韩国等地区发展，凭借专业的市场知识，为来自世界各地的商业伙伴提供开拓本地市场的有效途径。捷成广泛涉猎包括消费品，工业产品，饮料产品和奢侈品在内的多个行业，立志于为区域市场带来最优质的服务，以适应东亚地区瞬息万变的市场环境。我们非常重视我们的员工，并关注他们的事业发展。现有所述的职位空缺，诚邀不断求进的人仕加盟本集团。
　　福利：本司依法为员工缴交社保和公积金。员工及子女享有商业综合医疗保险。公司会为员工举行生日会以及组织年度外出旅游。
　　假期：正式在职员工可享有最高15天有薪年假和每年30天的有薪病假。
　　CSR（企业社会责任）－ 员工福祉：为了更好的关怀员工身心健康，公司定期会举行一些健康养生讲座、有氧操教授及孩子教育等课程。
　　Interested parties please send your full resume in both English & Chinese together with recent photo to Group HR Dept. at 23/F Guangdong Telecom Plaza 18 Zhongshan Er Road, Guangzhou, P.R.China. Post Code: 510081. E-mail address: ghrgz@jebsen.com
　　（有意者请将中英文简历并附上近照寄往：广州市越秀区中山二路18号广东电信广场23层，人力资源部收，邮编：510081，电子邮箱： ghrgz@jebsen.com）

　　We will use the confidential job application data only for recruitment within the Jebsen Group. Candidates who are not contacted within 6 weeks may consider their resumes filed for future reference.