深圳招聘

Soft Skills：
1、Excellent in verbal , written communication, presentation skills
2、Problem solving abilities.
3、Can perform under stressful and stringent timelines with minimal help with ownership
4、Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.
5、Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.

Responsibility：
1、Playing Role of Incident Manger.
2、Manage the overall Service desk, NOC and Remote support activities.
3、Take on a wider customer-services role
4、Report to senior managers on any issue that could significantly impact the business
5、Attend Change Advisory Board meetings
6、Take overall responsibility for incident and Service Request handling on the Service Desk, NOC, and Remote Support.
7、Acting as an escalation point where difficult or controversial calls are received
8、Production of statistics and management reports
9、Representing the Service Desk at meetings
10、Performing briefings to teams on changes or deployments that may affect volumes at the Service Desk, NOC, and Remote Support
11、Assisting analysts in providing first-line support when workloads are high, or where additional experience is required.
12、Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.
13、Single Point of Contact of related domains for escalation management and audits.
14、Suggesting proactive improvement plans for the Service Desk, NOC, and Remote Support
15、Tracking progress of Service improvements
16、Team Governance for team co-ordinations, Training, Knowledge management, Resource planning.
17、Single Point of Contact of related domains for escalation management and audits.
18、Project Management support for team approvals and project billing (RUS).
19、Support for TechM initiatives.
20、Proactive support, efficiency and response from Service Desk, NOC, and Remote Support.
招聘qq:1585604710
接收简历邮箱:hailey.pang@sogservice.com.cn

ServiceOne Beijing Limited（ 北京直信创邺数码科技有限公司）于2001年在北京正式成立，陆续在48个城市设立了65家全资分支机构，拥有超过1600人的专业化服务管理团队，搭建起一个直控重点城市、辐射全国市场的完善的服务网络，可以支持多达1000多个城市的快速服务需求。公司于2002年通过了ISO9001质量体系认证，是目前国内***的独立第三方IT服务提供商之一。为客户提供计算机及其外围设备的维修、维护、技术支持、常驻工程师等多形式、多元化的专业服务。公司内部全面运行自主研发的服务运作系统（Service Delivery System），可以实现电话中心支持、服务定单分配、服务执行监管、库存备件管理等，使整个服务过程处于实时受控状态，全面保障服务品质。

ServiceOne是Dell、Apple、Netgear、Lexmark、Netup等IT厂商的授权服务商。服务产品包括台式机、笔记本、服务器、打印机、媒体播放器、网络相关产品、移动通信设备等；在不断加强与各品牌厂商合作的同时， 也与汇丰银行、恒生银行、NIKE、葛兰素-史克必成、英格索兰、DSM(帝斯曼)、默沙东制药、Burberry、中宏保险、壳牌石油、英国电讯等众多知名企业形成服务伙伴关系，为企业客户提供包括计算机、移动通信设备及其外围设备的维修、维护及技术支持,和综合布线等服务。

ServiceOne在巩固现有服务体系的同时，也不断与二三线城市的服务商建立站点合作伙伴关系，进一步扩大公司的服务网络，拓展多样化的服务产品，不断追求卓越服务品质，探索***的共赢服务模式。为信息产品厂商打造服务品牌，为各企业客户及终端用户提供优质、高效的服务，并致力于将ServiceOne打造成为国内***的IT服务商品牌。

官方招聘微信号：serviceone_hr