深圳招聘

l Recruitment information

？ Position：Customer Service manager

？ Direct report to

？ General Manager

？ Job Purpose

Improve customer satisfaction and sustain sales growth via effective management of CS team, communication and help to drive implementation of sales department and warehouse & shipping in both Shenzhen and USA;

？ Responsibilities

？ Ensure high levels of customer satisfaction via order process and email reply in 24 hours. shipping & delivery in time and handles complaints dispute and open case in a professional and timely fashion

？ PayPal eBay and Amazon account security, decipher PayPal, eBay and Amazon policy, keep good communication and relationship with PayPal, eBay and Amazon.

？ Be responsible for Credit Card fraud prevention to avoid economic loss.

？ Establish the after-sales policy and streamline processes

？ Communication and help to drive implementation of sales department and warehouse & shipping in both Shenzhen and USA;

？ People recruitment, training & development

？ Requirements

？ More than 5 years Customer service relative experience, with experience in PayPay, eBay and Amazon is preferred

？ College above. English or International Trade major is preferred;

？ Professional on both written and spoken English.

？ Strong analytical and problem solving skills

？ Positive attitude and approachable

？ Independent working capability and highly responsible

？ Proficiency in English & Cantonese

关于亿康姆斯
深圳亿康姆斯科技有限公司位于深圳市南山区，拥有着先进管理理念和积极进取的开拓精神，公司致力于高新电子科技产品的开发与销售，同时为电子商务的零售卖家(eTailers)提供增值服务，包括易网邮国际包裹配送、库存寄放和管理等。公司坚持“品质***，顾客至上”的原则，以顾客为中心，为客户提供最满意的服务。

SHENZHEN ECOMERS TECHNOLOGY.CO., LTD located in Jiann Industrial Park Nanshan Shenzhen, we have the advanced management concepts and with the enterprising spirit. We devote ourselves to the Hi-Tech product development and Sale; also provide value-added services to eTailers like ebuy international package deliver, stock lodge and management. We insist on “Quality NO.1 and Customer First” principle, our job is to provide the best service to you.

现阶段公司正处于飞速发展阶段，需要更多优秀人才加入我们的团队．我司将会为员工提供***的工作环境和一个自我展现的平台，让每一位员工体会到快乐与工作并存；在管理上，我们坚持“以人为本，鼓励创新，发掘人才，培养人才”的观念；注重培养高素质的人才，全力打造一支优秀的团队，我们热忱欢迎有志之士的加入！“乐观、诚实、精益求精”是我们信奉的价值观，相信您的能力和才干会在我司找到更好的发展空间。

ECOMERS is developing, we need as many as excellence people like you to join us; we provide the best working environment we can to you; we create the best platform we can for you; we make the happy working team we can and waiting for you . Our management expertise are “taking humans as essentials; encourage innovation; scout and training talent “;Our values are “optimism, Honesty, to be the best”; We will train and employ high-quality personnel to build the best team, welcome you to join us and welcome to developing with ECOMERS!