深圳招聘

Job Purposes:

Work within our Production Support team to provide technical support to a customer service call center and work with other GT Nexus technical teams to analyze issues, identify resolutions, bugs or required development work.

Job Responsibilities:

• Monitoring of System interfaces, messages and communications
• Trouble shooting system application problems for customer service
• Provide support to customer service call center with Level 2 application problems
• Identify bugs and document for development fixes
• Test development fixes
• Documenting support procedures and solutions for common application problems
• Develop and implement test plans for development cycles and system integrations
• Create spreadsheets, calendars, and matrices to improve testing process
• Document testing procedures and methodologies
• Report problems/errors in TradeCard system and recommend resolutions

Experience, Skills and Job Competencies:

• 1-2 years of experience in technical support, application testing, quality assurance production support, technical customer services
• Experience in data center operations or other information technology experience a plus
• Strong customer service skills, troubleshooting and problem solving skills, follow thru and follow-up, strong analytical skills
• Data integration experience a plus
• Knowledge of pack and scan applications experience a plus
• Financial or physical supply chain ERP implementations experience a plus
• Actual corporate procurement experience
• Familiarity with EDI, EFT and XML transaction processing
• Experience with internet protocols, communications/transmission protocols ( AS2, FTP)
• Banking, international business, shipping and logistics experience a plus
• Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint)
• Good oral and written communications skills; team player

TRADECARD INC

TradeCard has transformed global supply chain collaboration by boosting visibility, cash flow and margins for over 10,000 brands, retailers, suppliers and service providers operating in 78 countries. TradeCard delivers a cloud-based network that enables complex, multi-enterprise sourcing transactions across multiple layers of the supply chain. More than 45,000 individual users leverage the TradeCard Platform to streamline transaction flows, from purchase order through production tracking, shipment and payment. Embedded financial services throughout the supply network reduce capital costs and minimize risk. Multi-enterprise collaboration on the platform delivers visibility into the movement of goods, from raw materials to the store shelf. TradeCard’s on-the-ground trade experts around the world allow entire supply networks to rapidly join and drive value through the platform.


TradeCard offers a competitive compensation and benefits package, which includes medical insurance, stock options, bonus potential, etc. Please visit our website: www.tradecard.com

 

TradeCard Inc.is headquartered in New York City and has offices in San Francisco, Hong Kong, Brussels, Taipei, Seoul, Colombo, and Shenzhen. We are looking for the following the following position based in our Hong Kong office to support our business growth and expansion.

Company Website: www.tradecard.com
Office: Suite 12B & C, Jinrun Building, Futian (near Chegongmiao metro station)