深圳招聘

Customer Support Supervisor 英文客服主管（外贸电商方向）

Customer Service (CS) department in our company is responsible for dealing with all kinds of supporting issues and ensuring that every customer will be satisfied whenever he/she contacts us. This involves working closely with all other teams to accurately report problems and seek satisfying solutions accordingly. There are some straightforward indicators to evaluate the performance of this department.

Key Duties:

1) Handling directly with customer inquiries, complaints and other related issues

• Provide prompt and adequate solutions to all ordering-related inquiries from customers by emails, system messages
• Co-ordinate with internal departments for all customer related activities such as product inquiries, technical support, order processing and delivery status etc.
• Handle and resolve customer complaints, maintain good feedback from customers

2) Team management: training CS representatives and standardizing procedures

• Ensure the smooth daily running of CS department (Quality & Efficiency Control) and provide necessary information for long-term plan
• Be involved in the recruitment of new CS representatives and provide professional and comprehensive training
• Write standard documents and formulate policies for common procedures and issues
• Help CS representatives to form good working habits, ensuring high-standard customer satisfaction

Education and Language Requirements:

• Degree holders in English or business related disciplines
• Good command of both speaking and written English: TEM-8/CET-6 with score higher than 70/500 or IELTS 6.5+ or other equivalent level

Skills and Experiences:

• Co-operative, hard-working, willing to take responsibilities and learn
• Detail-minded, self-motivated and service-oriented mindset
• Strong problem solving skills to work out alternative solutions and recommendations
• At least two-year full-time working experience in online trading business, e.g. eBay/Amazon
• At least one-year experience in working as a supervisor in any organization

Others:

• Overseas educational or working experience would be preferable

• Lower-level positions are available for less-qualified candidates

深圳市好易购电子商务有限公司是一家由归国留学人员创立的新型企业，公司的核心业务是通过高度信息化的作业体系和高度整合的渠道资源向海外分销“优质的”“中国制造”产品。作为早期参与电子商务这一“国家战略性新兴产业”的一员，公司以技术为依托、以市场为导向，以客户体验为中心，积极拓展业务领域。我们已经拥有丰富的电子商务资源及经营管理经验，并和众多优秀的国内外生产厂商、服务提供商建立了良好的合作关系。我们以一流的产品和服务赢得了全球150多个国家数以万计客户的信赖和支持。目前公司正处于快速发展阶段，我们需要培养一批具有高素质的专业人才作为公司发展壮大的后备力量。

公司实行人性化管理。作为一家成长中的企业，我们重视并珍惜每一位员工，我们希望每位员工都能在公司业务中发挥重要作用并与公司携手共同成长。我们相当重视员工的中长期发展。因此，我们期望申请人对公司所在的行业有一定兴趣，并愿意为之付出长期的努力以争取团队及自身的发展。

如果您认为自己是一个作风严谨进取，具有团队精神和责任感，勇于接受挑战的人，并有意成为行业的专业人才，欢迎您应聘我们的职位。