深圳招聘

Job Responsibility & Accountability (Key Roles, Functions & Accountabilities)
Customer Satisfaction:
a, Maintain high-level communication with assigned Clients and ensure fast response time.
b, Attend client meetings as senior Technical Manager:
---to review IAC operational performance;
---to present Corrective Action Reports on complaints/concerns identified by the client. Ensure use of root cause analysis, effective and systematic improvement plans, and;
---to talk about challenges in Client’s business, present on how BV’s current services could assist in these challenges as applicable, and identify ways that BV might enhance our current services in order to keep up with Client’s needs and demands.

Project Supervision:
a, Engage internal functional parties (Program Service Delivery, IT, Global QA, Incident Management Process team, Customer Relationship Management, IAC Regional General Managers, etc.) to ensure internal operational excellence and continuing project optimization;
b, Review and approve updated client documents (including COP/IFI based on the client’s expectations and standard operating procedures).

Operational Excellence Supervision:
a, Work with IAC GMs, PSD and CRM to monitor service execution, investigate issues, share and adopt best practices being learned within and outside the IAC organization.
b, For CARs or Client IMPs, work with IAC GMs for systematical or process changes using root cause investigation and effective improvement plans.
c, Train/Assess teams in high technical-oriented calibration exercises. Also responsible for retraining exercises and/or field performance validation audits.
d, Identify risks and escalate to Senior Management. Propose solutions to risks as applicable.

Business Expansion:
a, Responsible to lead and drive new technical projects, working with Sales Offices and Key Account Managers as needed, to meet client demand for further business development. Ensure that these new technical projects meet relevant risk assessment criteria from the BV perspective.

Experience
- At least 8 years of working experience preferably gained from 3rd party inspection/auditing business or relevant fields in merchandising and/or consumer products manufacturing.
- Experience in supervising and managing assignments across locations and teams.
- Experience in working in a global company across diversified cultures.

Required Skills, Knowledge and Characteristics
- Ability to communicate effectively both in speech and in writing in native and English languages, and the ability to actively listen.
- Ability to collaborative and work well with people at all levels.
- Self -motivated to show drive and initiative to assume responsibilities.
- Proven track record of strong client relationship development skills.
- Demonstrated ability to find relevant information, analyze issues and recognize the implications.
- Strong analytical and problem solving skills.
- Persistence in driving necessary improvements, and ability to lead and motivate others.
- Attention to details.
- Bachelor degree or above in Engineering or Business Studies.

必维国际检验集团（Bureau Veritas，简称必维）创立于1828年，集团总部位于法国巴黎，是测试、检验、认证和技术咨询服务的全球领导者。必维目前在全球140个国家拥有1400个办公室和实验室以及超过66,500名员工。必维早在1882年进入中国，目前在55个城市拥有100个办公室和实验室以及超过12,500名专业员工。

必维消费品服务事业部（Bureau Veritas Consumer Products Services, 简称BVCPS）是领导全球的主要质量检定服务供应商，为全球各地的消费品及零售市场提供专业的产品测试、验货、审核及技术咨询等服务，覆盖范围广泛，包括：轻工业产品、玩具及幼儿产品、纺织品、鞋类、电子电气产品、汽车及车载设备、无线通信技术及智能产品服务、食品、健体、美容及家居产品。