深圳招聘

JOB PURPOSE:
The Inside Sales Executive is the primary internal sales contact for their assigned accounts and is responsible to handle customer inquiries timely and drive sales through service activities.
PRINCIPAL ACCOUNTABILITIES:
1. Performance to KPIs through growth plans in assigned accounts
2. Drive sales through prompt, accurate and timely RFQ responses
3. Proactive Backlog and BIM Management
4. Act as the operational interface between Sales and all back end support departments to service the Customer inquiries
5. Participate in driving the assigned sales branch/regional management goals, objectives and initiatives.

JOB CONTENT: (PRIMARY & SECONDARY FUNCTIONS)
1. Work with Outside Sales to develop account plans and strategy to meet or exceed sales target, KPIs and company objectives. Attend Account Reviews as applicable.
2. Proactively call assigned accounts to solicit new business and build strong relationships with all personnel with buying influence in the customers’ organization.
3. Ensure knowledge and compliance with all sales SOPS as listed in the Intranet.
4. Manage the customer’s daily RFQs by processing BG quotes promptly and accurately using Sales Associates quoting tool, respond to Customer and follow up on TURNS and BUY quotes to convert to Orders timely.
5. Qualify and process BID quotes through SBDU (as assigned) or BG process with timely response to Customer. Solicit feedback regularly.
6. Teach date entry support staff on any specific customer requirements for their order entry and PO acknowledgement. Manage the data entry for Shortage buys when urgency requires it.
7. Manage the commercial business interface with customer and internal departments related Trade Compliance requirements (ECS, CIV, renewals, etc), product documentation such as NCNR and product waivers, Programming First Article Approval.
8. Act as customer interface to address outstanding issues on orders that are not aligned to the Backlog Management policy, address Order Rejects and PINs. Elevate to Outside Sales if unresolved timely.
9. Act as first customer interface on all operational issues e.g. RMA, QA, credit discrepancy, expedite, delivery issues etc. Working with appropriate internal departments you will coordinate resolving operational service issues for assigned customers.
10. Review BIM Performance reports, 1999A and/or 3Tab with Outside Sales to identify areas of concern and opportunities for sales growth. Identify those non BIM items as a target addition to BIM after verifying future demand with customer.
11. Support assigned back-up Customers when other team members are out of office.
12. Additional responsibilities vary depending on the customer specific service requirements and should be defined and agreed upon with the outside sales and sales management.
13. As Senior Inside Sales, with minimum 2 years of Future experience, this individual is expected to assist with basic training of new staff and provide daily sales operational guidance to other team members.

CREDENTIALS:
QUALIFICATIONS
Diploma or “A” Level
EXPERIENCE
At least 1 year of experience in sales
COMPETENCIES (Knowledge, Skills & Attitudes)
Attention to detail ; Great follow-up skills; Computer skills; Communication skills; Interpersonal skills and be a Team player.
Complete understanding functionality of Sales Associates tools to execute on customer RFQ process.
Functional knowledge of MS Excel, including Sorting, Filtering, VLook-up, Basic formula utilization in order to do basic analysis of customers BOM’s in order to prioritize quote activity and maximize quote/close ratio.
Basic semiconductor, passive, interconnect and electromechanical product knowledge – part recognition, basic part crossing,
LEARNING & DEVELOPMENT PLANS
Gain understanding of selling of BIM and value added programs at customer tactical levels in support of management level sell.
Develop extensive product knowledge via active participation in branch, product marketing and supplier training.

Measurables:
KPI objectives set by management
Monthly and Quarterly sales growth

富昌电子是半导体、无源器件、连接器和机电零部件分销及营销领域中世界级领先公司及创新者。我们的经营业务遍布美洲、欧洲和亚洲的42个国家、169个城市或地区。

我们最宝贵的资产是我们的员工。富昌全球团队招募于不同的背景。我们的优势在于知识、热情和经验。我们的员工有一个共同的理念 - 成就客户。我们是唯一一家能向全球客户提供24小时产品营销及专业知识的电子元器件分销公司。

作为电子元器件唯一真正的全球分销商，富昌电子定位独特，支持全球各种规模的客户，已服务于电子产业40余年。通过我们的高级工程项目，我们不断推介新的创新项目、前沿技术、优质服务及侧重应用设计（Design-in）。