Service Program Manager(职位编号：GTS-0638571)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2014-02-20
- 工作地点：上海
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语熟练
普通话熟练 - 职位月薪：面议
- 职位类别：客服经理(非技术) 项目经理/主管
职位描述
Job description
Employees in this role are in charge of monitoring the installation performance in the field for new high-end systems, system upgrades, call home facilities as well as engineering changes;
They will detect deviations and identify the route cause working with Technical support managers,life cycle managers in the countries and global service planning organization as well as Product Engineering and Plant Quality Engineering teams;
They will report at World Wide level the performance in term of installation times, Engineering Change Announcement (ECA) penetration as well as call home facility enablement and coverage to appropriate brand, Product Engineering (PE) and MTS personnel;
They will work with manufacturing, field Engineers and Global Service Planners in order to ensure that all quality issues (installation procedures, shipment, manufacturing, product quality...) are captured and raised to the appropriate organization.
Required:
Bachelor's Degree;
At least 3 years Experience in Hardware Support Delivery;
Basic knowledge in Operations;
At least 2 years experience in Communication and Presentation Skills;
Basic knowledge of Project Management techniques;
Basic knowledge of cost concepts and analysis;
Knowledge of MTS infrastructure, organizations, business and relationships (for internal hiring);
Good written and oral communication skills;
Demonstrates leadership;
Sense of responsibility;
Performs successful negotiations;
English: Fluent.
Preferred:
At least 5 years experience in Hardware Support Delivery;
At least 3 years experience in Communication and Presentation Skills.
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Employees in this role are in charge of monitoring the installation performance in the field for new high-end systems, system upgrades, call home facilities as well as engineering changes;
They will detect deviations and identify the route cause working with Technical support managers,life cycle managers in the countries and global service planning organization as well as Product Engineering and Plant Quality Engineering teams;
They will report at World Wide level the performance in term of installation times, Engineering Change Announcement (ECA) penetration as well as call home facility enablement and coverage to appropriate brand, Product Engineering (PE) and MTS personnel;
They will work with manufacturing, field Engineers and Global Service Planners in order to ensure that all quality issues (installation procedures, shipment, manufacturing, product quality...) are captured and raised to the appropriate organization.
Required:
Bachelor's Degree;
At least 3 years Experience in Hardware Support Delivery;
Basic knowledge in Operations;
At least 2 years experience in Communication and Presentation Skills;
Basic knowledge of Project Management techniques;
Basic knowledge of cost concepts and analysis;
Knowledge of MTS infrastructure, organizations, business and relationships (for internal hiring);
Good written and oral communication skills;
Demonstrates leadership;
Sense of responsibility;
Performs successful negotiations;
English: Fluent.
Preferred:
At least 5 years experience in Hardware Support Delivery;
At least 3 years experience in Communication and Presentation Skills.
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。