On-Site Customer Service Coordinator 驻场客服
联邦快递国际货运代理服务（上海）有限公司深圳分公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2014-03-05
- 工作地点：深圳-宝安区
- 招聘人数：1
- 职位类别：船务/空运陆运操作 货运代理
职位描述
REQUIREMENT:
1. Bachelor degree or above.
2. Minimum 3 years working experience in multinational forwarding company as on-site Operator or Customer Service.
3. Good freight forwarding knowledge and familiar with freight operations process and requirements.
4. Detail oriented.
5. Good communication skills.
6. Sense of customer service.
7. Can be work under pressure.
8. Time management skills.
9. Must be fluent in English, Mandarin and local languages.
10. Excellent computer skills.
RESPONSIBILITY:
Summary
To act as the bridge between down town office and on site operation at designated place..
To coordinate the daily operations with customer and internal teams (i.e. BD team, Operations team and Customer Service team, etc).
To ensure our service meets the requirement of customer.
To supervise as well as monitor our supplier’s daily operations meeting our requirement.
1. Stationed at our supplier or customer’s site.
2. Independently work with customer for their shipment as well as other related documents.
3. Keep day-to-day correspondence and communication between customer and relative internal parties.
4. Coordinate the daily operations, include but not limited to booking, customs clearance, trucking and documentations, etc.
5. Ensure the service standards meet or exceed customer’s requirement by providing excellent performance.
6. Ensure all shipment are handled smoothly and on a timely manner.
7. Help the manager to streamline the operation procedure at the designated site to meet customer’s satisfaction.
8. Be responsible for preparing relevant reports.
1. Bachelor degree or above.
2. Minimum 3 years working experience in multinational forwarding company as on-site Operator or Customer Service.
3. Good freight forwarding knowledge and familiar with freight operations process and requirements.
4. Detail oriented.
5. Good communication skills.
6. Sense of customer service.
7. Can be work under pressure.
8. Time management skills.
9. Must be fluent in English, Mandarin and local languages.
10. Excellent computer skills.
RESPONSIBILITY:
Summary
To act as the bridge between down town office and on site operation at designated place..
To coordinate the daily operations with customer and internal teams (i.e. BD team, Operations team and Customer Service team, etc).
To ensure our service meets the requirement of customer.
To supervise as well as monitor our supplier’s daily operations meeting our requirement.
1. Stationed at our supplier or customer’s site.
2. Independently work with customer for their shipment as well as other related documents.
3. Keep day-to-day correspondence and communication between customer and relative internal parties.
4. Coordinate the daily operations, include but not limited to booking, customs clearance, trucking and documentations, etc.
5. Ensure the service standards meet or exceed customer’s requirement by providing excellent performance.
6. Ensure all shipment are handled smoothly and on a timely manner.
7. Help the manager to streamline the operation procedure at the designated site to meet customer’s satisfaction.
8. Be responsible for preparing relevant reports.
公司介绍
It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.
联系方式
- 公司地址：地址：span红岭中路1012号国信证券大厦